elarrickbrand – Page 10 – Elizabeth Larrick

FAQ: Where Do You Recruit Participants for Focus Groups?

elarrickbrand on July 19, 2022

One of the common challenges lawyers have when it comes to running focus groups is where to find the participants. And if they do find them, how do they get them to respond to what they’re putting out there.

Therefore, part of the success of focus groups lies in the recruiting process. You want to have an ample amount of people to choose from. You want participants that mirror the jurors, and not necessarily perfectly mirror your community.

Right off the cuff, I use Facebook and Craigslist to advertise for focus group participants. But where exactly do you post the ad? And what would be the most efficient way to do that? In this episode, we’re going to talk about how you can set up a system for recruiting focus group participants so you can start getting more people to apply.

In this episode, you will hear:

How much to pay people for focus groups and how to pay them
Choosing the best day and time for running focus groups
How to make the process easy for people to apply
Posting Craigslist ads and setting up a Facebook business page
Creating a masterlist for the participants

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Supporting Resources:

www.advantagefocusgroups.com

Have a question about recruiting and advertising for focus groups? Email me! elizabeth@larricklawfirm.com

You can revisit Episode 20 for more information on setting up your own focus groups:

https://larricklawfirm.com/do-it-yourself-virtual-focus-groups-pt-2/

Episode Credits:

If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com Let them know we sent you.

My Point of View: When a Client Shares Their Damages

elarrickbrand on July 18, 2022

In this episode, I am sharing my point of view on a hotly debated topic in client preparation – when should a client share their damages, stories, examples, and feelings? Should they be in a deposition? Or should those be held until trial?

The old-school way of thinking would be to save it for trial. Many lawyers encourage clients to say as little as possible or to not offer any other information besides a yes or a no. For them, silence is a tactic, so they don’t explain anything.

And I truly believe the opposite of that. I think the deposition is the place to share and that we should prepare our clients to share in their depositions. The deposition is the biggest place for the client to play their role in the case and decisions are made based on things in depositions. That’s the way that it works so we should not ignore the opportunity it gives you.

In this episode, you will hear:

It takes so much longer to get to trial (most cases never even get to trial).
What happens when the deposition of the client goes into the file evaluation
What happens in a deposition is different from what happens in a trial
The black and white testimony in the deposition can’t be ignored.
Getting a full uninterrupted opportunity during deposition

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Supporting Resources:

If you have a question or want to share your point of view, please email me: elizabeth@larricklawfirm.com

Episode Credits:

Interview with Peter Levine: Jurors & The Unlikable Client

elarrickbrand on July 6, 2022

The jury is like a giant fishbowl. Things appear larger and out of place. Clients are highly scrutinized by these 12 strangers in a box, and quite frankly, how they make their decisions is sometimes pretty foreign to us, as trial lawyers.

Sometimes, they make it very clear by telling us after they reach their verdict when, for instance, we see them in the hallway; and sometimes, they don’t. Either way, we always strive to have a client that connects with the jurors in a human way – and that can sometimes be difficult if we have an unlikable client.

At a glance, it seems like a harsh label. But we’re actually discussing this from the point of view of jurors. This is very important if you’re going to go to trial because the perceptions of jurors can seriously impact a case. Therefore, we never intend to offend people by saying that they’re unlikable. It’s just how lawyers describe it.

In this episode, Peter Levine joins today’s conversation as we discuss how to deal with an unlikeable client and how you can help them connect with the jurors. Peter is a longtime lawyer who has done all different kinds of law as well. He has a lot of experiences to talk about, specifically about the different ways to help deal with the unlikable client.

At the end of the day, uncooperative clients will test your maturity. It’s important to maintain that level of civility and respect – and this will only make you a better lawyer.

In this episode, you will hear:

What is an unlikeable client?
The characteristics of an unlikeable client
The difference between the best client, an unlikeable client, and a dangerous client
Showing maturity and creating healthy boundaries as a lawyer
Looking for ways to love the client
The importance of keeping the client in the loop on everything
Tips for adjusting expectations
Considering the personality match
Why you need to keep in contact with your client – and how
Maintaining a level of respect

Subscribe and Review

Have you subscribed to our podcast? We’d love for you to subscribe if you haven’t yet.

Supporting Resources:

Peter Levine

5454 Wilshire Blvd #1250

Los Angeles, CA 90036

https://www.peterlawfirm.com/

peter@peterlawfirm.com

Learn more about toxic clients from Ernie Svenson’s LawFirm AutoPilot Episodes 200 and 201.

If you have a question or a topic you’d like an episode on, please email me: elizabeth@larricklawfirm.com

Episode Credits:

Focus Group: How to Moderate 101

elarrickbrand on June 22, 2022

Focus groups are a wonderful way to connect people with jurors and to help them get comfortable with talking to strangers. Sometimes, as trial lawyers, we fumble around with moderating, whether a person just won’t keep talking or you’re having a hard time hitting all questions within managed time. Focus group moderating is probably one of the most challenging places for most people because we know what we want to present. We can put all that together. But then sometimes, asking questions and facilitating the discussion can be a little bit challenging. Today’s episode is a quick Focus Group Moderating 101. This is actually a replay of our Facebook Live and LinkedIn video. I’m discussing some things we should be thinking about when moderating focus groups and how we plan for success when it comes to moderating. Otherwise, it can be so easy to get sucked in and pulled down the rabbit trail and get lost – and sometimes, we can have a hard time coming back.

In this episode, you will hear:

What “moderating” means
Getting feedback the quickest way possible
Obstacles to being a good moderator
How to start the group off on the best foot possible
Using helpful backstops
Planning for follow-up discussion
The importance of writing out questions

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Supporting Resources:

I share focus group “how-tos” and tips on my Facebook and LinkedIn channels live each month. If you’d like to watch past videos or catch new live sessions, please follow Larrick Law Firm on Facebook or connect with me on LinkedIn. Do you have a question about our topic or have a topic for an episode? Please email me: elizabeth@larricklawfirm.com.

Episode Credits:

Episode Transcript

Hi, Elizabeth here. I just wanted to pop in and do a real quick introduction before we start playing this episode because it is coming from a live Facebook, LinkedIn video that I did here recently.

Ready? And I wanted to go ahead and share it with the podcast just in case you weren’t able [00:01:00] to watch it or maybe you’re not on my social media channels, which is totally fine. I’ll put a link in the show notes. But basically what I’ve been doing is I always want to connect people with jurors. I believe focus groups are a wonderful way to do that and get really comfortable with talking to strangers and sometimes we fumble around with moderating and most of the questions that I help lawyers with are about moderating.

How do I handle that person who just won’t stop talking or how can I make sure I hit all these questions in the time that I have? How do I manage time? So I put together a very short focus group moderating 101. With some ideas, some tips and ways that you can use and have a more productive focus group.

So thanks for joining again. And here is our next episode. We are live. If you are joining us, say hello in the chat or put your [00:02:00] name in the chat so that I know that you are here. I appreciate everybody joining live. If you’re watching this on the replay, I would still love for you to put your name or say hello, uh, in the comments because it’s always helpful for me to know like if you enjoyed it or if you have questions.

So today we are going to work through focus group moderating. This is probably one of the most challenging places for most people because we know what we want to present. We can put all that together, but then sometimes the challenge of asking questions and facilitating discussion can be a little bit challenging, right?

Because it’s a group, we don’t know how talkative they’re going to be. We don’t know they’re going to actually engage. So that can always be a little bit fearful. But I want to talk a little bit about what are all the different things we should be thinking about when we’re moderating and how to kind of manage that because it can be a lot of different things.

How can we plan for success when it comes to moderating? Because if we [00:03:00] have a challenge in moderating, we’re probably not going to get as much feedback. We probably can get sucked in and pulled down a rabbit trail and get lost sometimes and it has a hard time coming back. So what am I talking about first is we’re just going to cover the basics.

Like what, what is moderating and whether you are virtual or whether you are in person, the moderator is the person who basically guides, they can deliver the material. They don’t have to, but they can be the person that delivers the material presentations. And then their job is to. Ask questions, facilitate discussion, bring the group back.

Sometimes we get lost on a side trail or based on a comment. So, hey, if you are just joining us, yeah, thanks for the like, just put your name in the comments and say hello so that I know that you’re here. I know we’re just getting started. You haven’t missed anything yet. We’re just going to cover the basics of what moderating can be for a focus group, whether you’re virtual or in person.

But the moderators basically, you know, they’ve gotten a set of [00:04:00] questions or they want to have a discussion on certain points, you know, what I would call your focus group goals. If you’re curious, like what are focus group goals? Just scroll back in the feed. We talked about planning for focus groups a couple months earlier and how to set up and plan for your goals.

Hi, Kim. Thanks so much for joining us. I appreciate that. Thanks for saying hello. So our roles of our moderator, right? So we’re going to. The asking questions, try to hit our focus group goals. We’re going to foster discussion. And that means obviously follow up on points, but also sometimes we have to move the group back right to getting on track.

And one of the big things I think that moderators need to do is manage the time. And that can be sometimes difficult. We need to move the group along. How do you do that in a very gentle way while you still have to manage your time? And like I said, the goal of a moderator is to To remain neutral and get that feedback.

That is also one thing we always have to balance. Right. [00:05:00] Is our job as a moderator is just to get that feedback. And so how do we navigate this? But let’s also talk about what can be barriers sometimes. What can be our obstacles to being a good moderator? And a lot of times that can be participant. Okay.

And most of the time people are not intentionally trying to slow the group down or to get them sidetracked. But it happens pretty much all the time. every group you’re going to have. And so the moderator’s group job, right, is to, let’s go to somebody else. Let’s move this along. And sometimes participants do intentionally try to take over the focus group.

And they want to dominate the conversation. And your job again is to remind, let’s everybody needs to have their own feedback. Sometimes technology can get in your way and that’s whether you’re virtual or in person. I’ve had that, that issue where I just can’t get my PowerPoint going, or I just can’t get, you know, the [00:06:00] technology, whether it’s virtual and my zoom goes out.

That can definitely complicate things. And so what I always like to do is start the group off on the best foot possible. So the one, number one thing that I do as a moderator is. It’s set out expectations from the very jump. And that means I just tell them what we’re going to do today, you know, what they can expect and typically what people can expect in most of my in person or virtual focus groups is they’re going to see a series of presentations and then they’re going to have, they’re going to be asked questions and then we’ll have discussion.

And I always tell them, you know, you can expect sometimes the, the presentation is 15 minutes, sometimes it’s 20 minutes. That way though. They know not to interrupt. And sometimes I just say that, Hey, this is kind of what you’re going to be doing is we’re going to listen. And then we’re going to discuss and you’re all going to take notes.

And I always remind them, I don’t need your notes. You, those [00:07:00] are for you. A hundred percent. I also tell them we’re going to have breaks. And I tell them that everyone’s opinion is important. So we’re going to ask everyone to share. Now, what am I doing? I’m just setting the expectation of what, They know it’s going to happen when they to talk, when to ask questions that is going to help so much because when you get in, to moderating and you get to those discussion points and sometimes you go way off track and say, Hey, you gotta come back.

Remember, or we have somebody who’s dominating and say, Hey, remember today is about gathering everybody’s thoughts and opinions. So I’m going to really appreciate, I’m going to jump now to Jim. Jim, what’s your feedback? Right. So that again, just gives you that backstop. Remember you set the rules out on the front.

I always think that that is so helpful because it gives you that backstop. If you need to step in and say, Hey, we got to get everybody’s opinion. And the only thing that I tell them too, is when we’re going to stop. This is our break. And this is where we’re going to stop. We’re not going to go over [00:08:00] that way.

They know I’m going to a hundred percent respect their time. And we’re going to finish on time. That also is another really great tool to use because time is of the essence and you have to ask certain questions. You’ve got to get this feedback. And so I always enjoy using that as a backstop. Like, Oh gosh, I really wish we could discuss this a little further, but I now have a new question for you, right?

But now you’ve moved on and everybody’s like, okay, she’s just moving the group along. We were limited on time. Those are some really helpful things that you just plant that seed in the front and then come back to it later. And those are really helpful backstops when you’re coming to dealing with complicating factors like long winded participants, or if you’re running out of time on technology or just generally in the group.

And that’s kind of one of the things that I always. try to build into is I always plan to have a great discussion. Like I never, there’s, we can always think of more questions. We’re really good. Lawyers are great about [00:09:00] thinking questions. What I always like to do though, is just plan for really broad questions.

And then Follow up. Like that’s the beauty of sometimes the easy simplicity part of being a moderator is just ask a really broad question to get discussion going and then just follow up right on someone. Hey, so and so said this Judy. Did you have that thought or you know what? What’s your take on that?

Boom. I’m just being real neutral. We’re just having discussion right and just flowing along. I think that’s sometimes one of the snags to, to moderating is we can really plan to have a whole lot of questions, but not really plan for that follow up that discussion that we really want to foster. And so that’s why I say I write out when planning for a group and what I’m going to be doing for moderating is I always want to think about.

What do I need to grab from them before our discussion? And so if you’ve done focus groups with me or you’ve seen some before, either whether we’re in person or [00:10:00] virtual, we always have them do a written question first. So if we’re virtual, we’re going to be putting that in the chat. You can also use the poll if you’d like.

I particularly don’t lean too heavily on the polls because I really like the flexibility of changing up the questions at the end and just typing those in. the chat and then people being able to put their chat, put their response in the chat. Obviously from a person, they’re just writing it down, but I always try to think about what are something I want to lock in before discussion.

So if I’m a lock in something, then I’m going to use the, using the chat that takes away time, right? So we’re always trying to manage that time that we’ve got with people to make sure we get all the feedback. And then once we lock in our written votes, whether it’s in chat or on a piece of paper, then we have our discussion and we’ve got a jumping off point.

We have our, we have the responses right here. We can just go around the room and ask about those and then move into other topics. And people expect that, right? Because we said like, we’re going to tackle several different things right [00:11:00] now. We need to move to this other topic and you may be having a great.

Discussion, but you still have to move on because you got to hit all the goals with the time that you got. So again, that’s why using our chat is helpful together. Hey, if you have some good feedback, write your thoughts in the chat really fast so that we can move on. I think sometimes where we can get held up and kind of complicate things is by commenting as a moderator on responses that people give.

People know that that’s what they’re there for to answer your questions and give their opinions and feedback. You don’t have to comment on it, right? And this is sometimes where I think we get a little bit sideways between moderating and jury selection because we always want to thank people in jury selection, move on.

We don’t have a lot of time for that in focus groups. I generally try to just do that once. And I do it when they first join. So I always do a check in with people when they come into the zoom or when they come [00:12:00] in, in person. Hey, thank you so much for being here. You know, because I do, I really do appreciate them showing up.

Cool. That’s generally going to, I don’t have to thank them after every comment or even saying this is good, or I don’t really. Think that way, but that’s a good point, right? We have this kind of pull to like comments. And I say, just resist commenting. If any, if you’ve got, if you just have that resistance, right.

Just say, okay, which is also a good mark for someone to meaning like you’re ready for them to be finished. Like, okay, no, this is a really bad habit for depositions. Like if you’ve ever read probably any of my transcripts and you thought, gosh, she says, okay, after everything, and that’s. It’s because it’s a really hard habit for me because I moderate a lot.

And so it’s one of those cues that I try to use with people to say, okay, okay, now you go Judy. Right. Moving on. Having that kind of cue to like, thank you for that. Let’s go to [00:13:00] somebody else. Another one of those little tools, but I would just say biggest caution is commenting on responses. And I always just say, don’t do it because if you say thank you to one, you got to say, thank you to all.

Now you’re just, there’s a lot of time you’re wasting on that versus just turning and getting to somebody else. And people get that. And one of the biggest Feedback that I have gotten, people who have participated, is that they really appreciate that I took the time to get everyone’s feedback. And I have a couple other feedback too from participants that I want to share with you.

As well, but that was the biggest one was that people really appreciated that. I took the time to make sure everybody got a chance to give their feedback because they’re in the focus group. They know that’s what they’re going to be doing, but if you allow somebody else to dominate or you skip over people, Everybody knows that’s kind of like this group dynamic that you have to also manage as well, but it’s easy to do as long as you remember.

I’ve [00:14:00] got to ask every person and it’s okay to lean on the folks group and say, you know what? Who have I not asked yet? And they’ll tell you, I haven’t. Okay, great. Didn’t mean to miss you. Let’s go. So. Don’t comment. It’s really, really hard not to, but just resist the comment and make sure you’re just gathering everybody.

That’s the more important thing. I talked about writing out the questions, right? So that we can lock in people’s point of view before discussion. Inevitably, when you get a discussion, people want to change their minds, which is totally okay, but you just don’t want to get stuck in that place where you don’t lock in their feedback and you automatically start discussion.

And what you start to hear is, Oh yeah, I agree with what she said. Oh yeah, and the next person says, Oh yeah, no, I, they said it, I agree with them. And you’re a little bit frustrated because you’re thinking, I want your opinion and you can try again and say it again. Well, I would like to get your feedback on it.

Right. [00:15:00] Ship, sail, they’re probably going to do it. So that’s just a little tip as far as get locked in somewhere in writing and then have that discussion. And then it’s okay to say like, Oh, you know, tell me a little about that. You changed your mind. What was so strong about that? So again, we’re following up instead of having new, I always suggest as a moderator on zoom or even in person, pick the order that you’re going to basically go through people that way, because you’re going to start to see like, Oh, that person’s a little bit of a talker.

That person is really short, that person, you know, and you can start to make sure you’re going through everybody, but you can do it in a way that kind of evens out time as well. And that again, it’s just helping with our time management. Also one of the things with moderating is especially we’re now that we’re doing a lot of virtual is, and even in person, like hands up, like who, you know, who also agrees with that?

Just say it out loud. And the reason that we do that is because we’re recording, [00:16:00] right? So if we raise your hand, you’d have to go back and watch the video. Just say it out loud. It’s the way if you’re reading the transcript, you can say, Oh, okay. So let me just say who’s got their hands up. And so I just verbally say it out loud.

So it’s on the recording. And that’s again. Okay. So we’re. People are changing their minds or you’re just recording something very quickly because that’s a good way to gather up feedback very quickly. Hey, raise your hand or I’m going to put something in the chat really quickly so that we can gather your feedback up before we move on.

And that’s kind of one of those, like, how do we save time? Like, how do I get feedback, save time and keep moving? Just use the chat or use that very simple, who else heard that? And also kind of leans that way. And so that can lead me to the last thing we’ll talk about as a moderator that can disrupt.

discussion. And that is when you have somebody who gives an opinion and you’re very curious. This is the opinion you came to hear and this is what you thought. Now you want to, who else agrees with that? [00:17:00] And so you may say like, who else? agrees with that. Okay. But you also love to ask like who disagrees?

Well, okay. Either those positions agreeing or disagreeing is very strong for people and they’re in a group of strangers and there’s probably something that they don’t agree with. So what I always try to encourage people is just asking who’s leaning that way. We do this in jury selection. Who’s leaning that way?

We can say, Oh, okay, George, you’re, you’re going to lean that way. Tell me about that. I’m being super neutral, right? I’m not trying to pit these people against each other, uh, because people really don’t like to do that. Like they don’t, people are really non confrontational. So I always say, if you want to see who is agreeing with the position or point of view, then just say, Hey, who’s leaning that way?

Just a little. If maybe who’s leaning the opposite way, just a little, right? Again, we just don’t want to [00:18:00] pit people against each other because that we can really cycle discussion and we really want to have open discussion. All right. So we’ve talked about a ton of stuff, uh, about moderating and again, just kind of covered our basics.

What is a moderator, right? That person who is managing the discussion, asking questions and keeping track of time. What can complicate our job participants, right? Well, too chatty, maybe not enough. Not chatty enough. Um, running out of time can definitely complicate our job. Technology can complicate our job.

Just stay patient. All I can say with that is sometimes it happens to everybody. It’s happening multiple times. And I’m always super impressed by my participants just hanging out and waiting for me, right? So they know. What’s the best way to navigate moderating? And that would be right out of the gate, starting with a very neutral instructions.

what they can expect and don’t be afraid [00:19:00] to reiterate that and tell them again at the beginning of each presentation or after a break. So that they know when it’s time to have a discussion and when it’s time to ask questions and when it’s just time to listen. And then also writing out questions, trying to just look at your discussion points and figure out what needs to be written down either in the chat or on paper.

What needs to be just Discussion. What can you follow up on? How much time do I have? How many questions do I need to put in there to make sure that we are gathering all of our focus group feedback that we need for the time. A couple other side notes about moderating that can also be uncomfortable and that would be having to kick people off.

And that happens. And it’s okay, because. One, you’ve got to also think about the group. And if the group is uncomfortable, they will tell you they are uncomfortable. They will either send you a chat or they will give you visual cues that tell you that they are very uncomfortable. And I’ve had to do it where [00:20:00] people are at work and I can tell if they’re at work and I just send them a very nice chat privately and just say, Hey, it looks like you’re at work.

You know, we really ask for your full attention. Can we just get you rescheduled for a different focus group? And that’s all it is. It’s not that you’re saying, Hey, get out of here. Just reschedule them. It’s always the nicest way. People have technology issues. I always offer let’s, let’s get you rescheduled.

I know that you’re frustrated. We’re not frustrated. We just know it’s, it’s okay. We’ll get you rescheduled for another one. Most of everybody’s a hundred percent okay with that. You may have more questions, please post whatever questions that you may have in the chat and have, I will get back to them either today or in the future.

If you have any questions, otherwise, you know, we will cover a new topic next week. I will tell you one, a very funny story that happened to me recently. I use, I send out emails occasionally to folks that, you know, use with focus groups, and I also keep track of my participants, uh, it’s a kind of a master [00:21:00] list.

And I actually managed to send a, an email to my entire list of participants, totally my mistake, but it was a very short email and it did ask for feedback. And I got so many great comments, feedback about moderating because that’s what the post was about, or that’s what my email was about. Most of my comments were about how I ran the focus group.

I treat everybody respectfully, professionally that I focused on getting feedback from every single person. And then people even gave me tips about how to kick people out. So it was really awesome, but I will post some of those on the Facebook and the LinkedIn. So you can see what people actually say about being in the focus group and about moderating.

So thank you so much for joining us. It’s going to be a little bit longer. So again, thank you and have a good [00:22:00] one.

Deborah Hensley Loewe and Her Favorite Part of Trial: Jury Selection

elarrickbrand on June 17, 2022

There is more than meets the eye when it comes to selecting a jury. Through the voir dire process, lawyers are able to choose a fair and impartial jury.

In this episode, Deborah Hensley Loewe, an amazing mentor and friend, talks about why jury selection is one of her favorite parts of the trial. She also shares some tips in jury selection as well as how using focus groups is also a great way to prepare for a voir dire.

The voir dire process can be composed of a 30-60 person panel, although Deborah has experienced having 100 people on the panel.

Every case is different. You may have to move your voir dire around and put certain questions in, that may or may not be in one of your other trials, because you have to take little issues that you want to get there before the defense gets there. But at the end of the day, you have to tailor it to your case and your person.

Another tip she mentions when it comes to preparing for a voir dire is to make it your own. It has to be something you can pull off and where your authenticity should come through, otherwise, they’re not going to buy your case.

In this episode, you will hear:

Speaking out your voir dire vs. just reading it
It’s okay to use your notes!
Questions on pre-existing conditions
Tips in styling your own voir dire
Changing the way you talk to sound authentic
The benefits of using focus groups to practice your voir dire
In-person vs. virtual focus groups
Types of questions for jury selection
The power of practice

Subscribe and Review

Have you subscribed to our podcast? We’d love for you to subscribe if you haven’t yet.

Supporting Resources:

Deborah Hensley Loewe

Attorney at Law

Hensley Law Firm

706 W. Ben White Blvd.

Bldg. B, Ste. 235

Austin, Texas 78704

(512) 476-9988

If you’d like to learn more about Deborah and her practice https://hensleylawfirm.com/deborah-hensley-loewe/

If you’d like to connect with Deborah, she can be reached at: deborahhensley@henselylawfirm.com

Do you have a question? Suggestion for an episode? Please email me: elizabeth@larricklawfirm.com

Episode Credits:

Episode Transcript

I am excited for this episode because we are going to interview my good friend, Deborah Hensley Lowe. She and I have been very good friends since I moved to Austin, and she has been an amazing mentor [00:01:00] and friend when it comes to Getting ready for trials or just anything litigation related. So I’m excited to have her on and talk to everybody a little bit about jury selection.

So hi, Deborah, and welcome to the show.

Deborah Hensley Lowe: Hi, Elizabeth. Thank you for that introduction.

Elizabeth Larrick: Yeah, I’m excited because I’ve come and watch you do jury selection. I’ve seen you do lots of in person and virtual jury selection, but before we totally jumped to that topic, I just want to pick your brain about for you.

What is the funnest part of trial? tried over 20 cases. You know, you told me in your all years of practice that kind of averages out to about one a year now given the pandemic has made everybody have a little bit of a shortage here on doing a trial last two years. But for you, what’s the funnest part?

Deborah Hensley Lowe: The funnest part really is talking to the jury. And so that would be during the board, our jury selection. And so that’s the most fun with me. I like to talk to people and you’re kind of interviewing the jury. So it’s [00:02:00] fun. So I like that part.

Elizabeth Larrick: Jury selection. Sometimes it’s a panel of 30 random people.

Sometimes it’s bigger than that, maybe 40 or 60. How do you relax and talk to that many people?

Deborah Hensley Lowe: Oh, sometimes even 100. I’ve had 100 panel in a little town called Hillsboro. Really the relaxing part. So I work out a lot to release that nervous energy. And when I go into the courthouse, you’re still a little nervous, but once you start talking to the jury about, you know, what’s their passion, what’s their passion, What do they like to do?

And you get them talking with the question like that. When they talk, it relaxes me. So when they start telling about their good feelings and things they love to do, that helps me relax. And so I soak that In their feelings of peace and relaxation, when they talk about themselves, people like to tell you a little bit about themselves.

And so, especially about happy things, what makes them feel good [00:03:00] about themselves. And so that relaxes me at the beginning of the voir dire, I’m more nervous, but then when I start that intro and getting who they are and what they love to do and how they spend their time, that sets me where I’m good. I’m relaxed for the rest of the voir dire.

Elizabeth Larrick: So is there anything that you do in preparation that kind of gives you a little bit of confidence going in that people are actually going to interact with you?

Deborah Hensley Lowe: Sure. So I talk to everybody and anybody who comes across with that could meet at the grocery store. I was on a plane, uh, one time on a flight and I talked to this guy about before I did focus groups, I talked to this guy about my case and he gave me a perspective that I was pretty shocked about.

And it really. Change where I went with that case. So I really try to talk to anyone, anywhere. My kids swim for years. So I talked to the parents, I talked to friends, family. My mom is in her seventies and if she don’t get it, nobody’s gonna, because she’s [00:04:00] grown up with my dad’s an attorney too. And so I try to talk to those.

Sometimes my kids, I grew up with my dad saying, Hey kids, what do y’all think about this? And so I do a lot of that. So it’s really. Little parts of your word, I are separating it out and talking to somebody about anything you think is going to be weird or odd or just try it out. I talked to myself, I sit out in my backyard and I go through my word out loud.

It’s very different reading it than speaking it. So if you just practice your board iron, you’re looking down and you’re reading all the time, that doesn’t do it. You got to train your brain to speak those words. So when I first started and I didn’t do focus groups, I did that a lot. And I would call one of my lawyer friends.

I go, Hey, can you just, you know, hang on the phone. And so I would speak out loud a lot. And I. I remember going to a party for one of my friend’s kids and I would be speaking my word. I are on the way driving to a kid’s party. I guess [00:05:00] that’s what I do.

Elizabeth Larrick: Yeah. And I, I mean, the joke is, you know, you can talk to yourself as long as you don’t answer.

So are you, are you your buddy or

Deborah Hensley Lowe: no, I don’t, I don’t do role play with myself.

Elizabeth Larrick: No, I’m, I’m just teasing, but, um, no, it makes, it makes a lot of sense. So it sounds to me like you’re memorizing it. Are you, is that kind of what you’re doing?

Deborah Hensley Lowe: not, not necessarily. I do memorize. I mean, most I’ve done a lot of it so many times and I do memorize it.

But I also have notes because and I asked permission for the jury. I’ve done focus groups where I have not done it and they’ve given feedback. But if you ask permission, like, hey, I have an outline and it’s real important and I don’t want to forget anything. Is it okay if I use my notes? And you get, Oh yeah, you know, they like, you’re a human being now.

You’re not just this fancy lawyer talking down to them. So I think that gives you a little credibility, but it also gives you permission to use your notes. I don’t, I do not have my whole Verdi memorized, although some of the questions I do because I’m just, I use them every single [00:06:00] trial and every single focus group almost, but I don’t have all my Verdi memorized.

No, I use like an outline.

Elizabeth Larrick: Yeah. And as far as having a set list. If you have a, do you have a set list for different types of cases or is it more like you’ve got a couple of questions that are always going to go into your jury selection, no matter what type of case it is.

Deborah Hensley Lowe: Yeah. So always preexisting condition question, because Maybe you can say I’ve had a case without pre existing conditions, but most of them have it or have the potential for the jury to think they have it.

And so either way, I like to get that question talking to the jury about what they may have had in the past and how they feel about the system, whether they should be compensated to an aggravation to a pre existing condition. And so I like to use that Not necessarily for the answers that I get, but just to talk to the jury about that before somebody else gets a chance to.

So to condition them that [00:07:00] it’s okay. And then that gets them to talk about themselves more too. And so that’s a question I always ask. I don’t know if I’ve ever had a trial where I did not ask that question because I think it’s just a good question. That’s probably the one I always use. But yeah, so every case is different.

You have to move your Vortire around and put certain questions in that may or may not be in one of your other trials, because you have to, you have to take little issues that you want to get there before the defense gets there and you get to talk first. So it’s real important to categorize whatever that issue is and the way you want it to come out and not let them do it.

when they get up. And so that may be different in every case. So I can’t just take Joe’s board. I are and do it for myself because a wouldn’t be me. So maybe not, it’s not maybe a fit, right? Each lawyer has a different style, different questions. Some of them would like, I [00:08:00] could give somebody my preexisting condition.

They could probably do that, but you really have to tailor it to your case and your person. Can you say it with a straight face? Cause if it comes out cheesy, it’s no, no good.

Elizabeth Larrick: So you just kind of backtrack on what you said. You, when you said, Joe, you can’t go to another lawyer and say, Hey, can you just give me your jury section?

Your, what are your questions? And just run those because you’re, it’s, you need to make it individualized style your own. So that doesn’t sound awkward.

Deborah Hensley Lowe: Yeah. Or, or unauthentic. So that’s the worst of the jury thinks you’re full of it. They are not going with you. And so if that question is like, I can’t use those words, that sounds stupid.

Well then you better not say them. If you really feel that way, you better make it your own. And I’ve done that. I’ve gotten really good questions from other people and I’m like, I can’t use that word because I mean, I don’t talk that way. I just can’t, I can’t pull that [00:09:00] off. And so I have to change it and make it something that I can pull off and that I do sound authentic because if they see you and they don’t think you’re authentic, they’re not going to buy your case.

Elizabeth Larrick: Yeah. Is that, as far as talking about language and style, do you ever particularly Maybe take in other questions or maybe we hear all kinds of CLEs about, Hey, ask this question, whatever. Do you ever take those questions and then try to make the questions like really simple or into something that you know will have a point of view of a juror when it comes to language?

Deborah Hensley Lowe: Sure. Absolutely. Attorneys share nothing. Nobody ever really creates something. the first time. Yeah, nothing original. That’s a word. Yeah. So maybe somebody did at some point create something originally. But I think no matter what trial school you go to or trial college or whatever, it came from somewhere and then everybody added to it like a big salad.

And, and so you have to like more fit into [00:10:00] what you want and what fits in your case. And yeah, you got to take from everywhere. I read some of the books and so it’s, you just got to take from everywhere and figure out, Hey, this works for my case and figure out what works for you. But yeah, you got to keep learning and you got to keep going to these CLEs and figuring out, but just because you hear it in a CLE doesn’t mean it’s true.

I saw a trial consultant talk one time. I totally disagree with everything she said, but you know, she was legit and she helped a lot of people, but for my style and how I present a case, it wasn’t good for me. So you have to know that.

Elizabeth Larrick: Yeah. And I mean, I think also. From my perspective, practicing a few less years, when you go to CLEs or you pick up a new book, sometimes the tone of it is just not going to match my tone, feminine way versus masculine, or even in it’s difficult for me to say that, for example, like you have this awesome preexisting conversation that you have and [00:11:00] you use your, your injuries from Karani.

Oh, yeah. Yeah. And so it’s awesome because, Oh man, because you, you love, Obviously that, and you light up and, and they know, because you’re really talking about something that is true to you versus if I try to talk about that and I’m bringing in like, maybe this is something, it just not going to sound as authentic.

And I’m, I may struggle with it. Like, I’m actually going to get it out. Yeah. And then they’re going to like struggle giving me something back. So, right.

Deborah Hensley Lowe: Yeah. I’ve had a lot of preexisting conditions, but my feet, you know, I taught myself how to do a front handspring. When I was a teenager in my yard, I didn’t have anybody showing me.

And then I did karate. I run. And so all of those things, I think that the one you’ve heard is get out of bed and I have to roll my ankles around and I have to find my flip flops. Because I don’t want to step on the ground without any shoes on, but you know, give me about 15 minutes and I’m fine. So that’s actually what I use.

That was one of the intros I think you’ve seen, but yeah.

Elizabeth Larrick: Yeah. Oh [00:12:00] legit. Right. And I think sometimes the other thing that, and I’ll, I’ll be honest. Pick on my husband because he corrects me pretty often and sometimes with how I say things. Well, you need to say it in a different way. And I said, actually, I really want to talk like everybody else talks.

I don’t need to talk more formal. Actually. It’s not good. You need to talk as simple as possible because then you’re going to communicate with more people. And it’s not something like you’re talking down to them or you’re not like, what’s your take on all that?

Deborah Hensley Lowe: So my take on that is my dad always used to tell me he’s an attorney and he’s in his seventies and he used to always tell me like, you don’t talk like a lawyer.

And I was like, okay. But then I, I don’t know, I was at a TTLA seminar, David Ball talked and he’s real big on just talk like a regular person. You know, you talk like a lawyer and I was like, yay, that’s awesome. I can do that. And so it gave me permission to just talk. Like I talk, you

Elizabeth Larrick: know, Some things as simple as, is [00:13:00] it a motor vehicle versus, is it a car?

It’s like,

Deborah Hensley Lowe: Yeah, right. Motor vehicle. We learn that because you’re looking at statutes and how it’s. written and stuff. That’s not what people say. Hey, I was in my motor vehicle and I had a car or a motor, another motor vehicle of a larger size and weight. Nobody talks like that. I had a car crash. The other car ran into me.

This car ran the red light. So yeah, yeah, absolutely. I think we’re conditioned as lawyers to try to talk it up, but really doesn’t sound that authentic when we do.

Elizabeth Larrick: Right. And I understand sometimes when we’re talking to each other. We’re immersed in our profession. So we talk the way that we are reading it versus talking to, to jurors.

So I want to kind of move and ask you about, you know, using focus groups to practice. So tell me a little bit about that.

Deborah Hensley Lowe: No, I love that. I mean, I’ve done them and you’re wonderful. And you helped me set them up. And I really appreciate all that. Before I did them with you, I’m a member [00:14:00] of. a networking group, like, um, other businesses around town.

There’s like 20 of us. And so I would use my 10 minute speech to do a real quick Vortire ish on one topic where it didn’t really matter if I was a lawyer or not. It’s just like, how do you feel? What’s your, what’s the first thing that comes to mind when you see this? Here’s a picture or here’s a phrase or what have you.

And so it just gives you a practice. You get up there, you stand up, you have to talk to people. You have to get answers from people and you have to learn one of the lawyers was, there’s another lawyer in my group and he played the difficult juror and you know, you practice how to handle that, right? He was kind of doing a role play with me, which was hilarious, but he really liked my answers.

He’s like in his eighties, but anyway, so that was pretty fun. And then it just helps you identify like problems because all, all lawyers kind of think alike on a certain level. And we may miss that issue that the regular, not the normal folks that [00:15:00] aren’t lawyers. are going to pick up on fast and focus groups help you do that.

Because why do you try five cases to figure it out? Why don’t you just do five focus groups, especially with some of the larger cases, because you want to know just an example. I had a case where it was an odd type of case. And we needed a visual, but I didn’t know that until we ran a focus group. And I said, well, what kind of injuries would you expect?

And they said, Oh, maybe an elbow injury. And my guy had two back surgeries. So I was like, Whoa, wait a minute. They needed a visual. And because I did the first focus group, then I was able to set up. A visual of what happened, like walking through little mannequins and models and all this. And then they got it immediately.

And so the adjuster got it immediately. And so that’s just an example of how valuable it is, because if they’re not getting it, nobody’s going to get it. And you didn’t, and I didn’t know why they weren’t getting it. I just knew they didn’t get it because they had a. 25, 000 offer. And then we settled it for [00:16:00] high six figures.

So that was the power of the focus group and getting the feedback because you want to kind of lose your first focus group, right? Or you want them to think, oh, that’s terrible. Well, what would you want to see? Oh, well, we want to see this, this, and this, and this. Okay. Well, what else would you want to see to prove something like this?

And so that was just so valuable too. That’s just one specific case. But you know, it also tells you how much do they care about your issues? Do they care a little bit? They’re like, eh, or they care like, oh, wow, we really care about that. And so you get a gauge of how serious your case is and how far you should go with it.

Or maybe if you should even take it at all. I know I’ve done a focus group with you where I wasn’t sure I was going to take the case. Until after the focus group, because it was, there was a lot of facts that could go either way. And so before you spend a lot of money investing in time, those focus groups will help you narrow that down.

Should I spend all my money and energy in this case or not? [00:17:00]

Elizabeth Larrick: And I, I think you, one of the things that makes it really efficient as well is like the ones that you are specifically talking about, we’re getting all that work done in an hour. Right. You know, I mean, you are being really, really efficient with the time that you have, being cost efficient and gathering information.

And I think. One of the things too, that we gather when we talk to focus groups, even no matter what style we’re doing, maybe we’re practicing during selection, maybe we’re just talking about neutral narrative, clarity of speech. Like I’m not understanding, like, what’s the question? You know, like, Oh, that question is completely unclear.

Right. And I had one of those really helpful to know, like, and what are you really asking me? And they’ll get to the heart of the issue much quicker.

Deborah Hensley Lowe: Yeah, because I had one with you and I don’t remember the question or the subject matter, but I remember the question was a total flop and I had never done it in a jury before because it was a different kind of case and I was adding to it, but it was a big old belly flop.

[00:18:00] And so I scratched that out and that won’t be part of my board iron. But had I done that in the board iron, that would have been like this awkward silent moment that’s harder to recover from when you have this nice flow going on. So that was a big, that was a big help. So, yeah.

Elizabeth Larrick: And, and think about the difference between actual jury selection and focus group is like the focus group people will probably actually tell you, that’s a bad question.

You know, the jury selection can stare at

Deborah Hensley Lowe: you. Yeah. And this focus group just stared at me, actually. They didn’t say that’s a bad question, but I asked, do y’all understand that? And they were like, uh, so, you know, I figured it out. I did, I did get the stare. So yes, the blank stare, like

Elizabeth Larrick: I’m

Deborah Hensley Lowe: the blank stare and I’m like, okay, that’s a really bad question.

Elizabeth Larrick: And I think some of the ones like we’re talking about are virtual. So as far as in person versus virtual, you feel like getting the same feedback or there are major differences between those two different methods of doing

Deborah Hensley Lowe: them. I don’t know about in every case, but I had a [00:19:00] very serious injury case that you did two focus groups with me that we did them and one was live and the other Before COVID, I think it was right before COVID and we had 10 people, at least maybe 11, 12, and then we went through that in certain subjects and a PowerPoint.

That was really, I wanted to see how my PowerPoint would affect them. And was I conveying the information good enough in that PowerPoint? And then the next one we did virtually and. Really, the result was the same. So I think in certain cases, it doesn’t matter whether it’s virtual or in person. Now, I like to practice more.

If I’m going to a live trial, I want to get up and stand up and have to move around because I tend to just stop. Stay in one place. And so I have to really tell myself, well, move around and move your arms and don’t just stand there like a statue. And so I guess that would be the one thing that I prefer is [00:20:00] because it makes you practice standing up and going to the wall or going to this.

And so it’s more of a precursor to the real trial, like a dress rehearsal, I guess.

Elizabeth Larrick: Yeah. And, and have you seen, cause you’ve again, post pandemic now you’ve done virtual before you’ve done. Have you seen any major shifts? And people’s opinions or attitudes? Oof.

Deborah Hensley Lowe: I haven’t tried a case since the pandemic, but I’ve done a lot of focus groups.

Hmm. I’ve watched a lot of, of virtual trials and I don’t know that it really has. I think that if they think you need to win, you’re going to win. So maybe they’re a little nicer that way. I know I watched a trial with the plaintiff though, was a witness, the person that was injured and it was terrible. I felt really sorry for her.

She was not prepped adequately and it came across very Jerry Springer ish. and was terrible, but they still won [00:21:00] because the jury didn’t want to let this company off when their person was texting and driving an armored truck. And so I don’t really know, but I think, you know, I think juries are like, Hey, if you did it, that’s up to it.

And maybe even more so now.

Elizabeth Larrick: Yeah. And I was going to say the, you know, having done quite a few since pandemic and quite a bit before, I would say the thing that as far as what I have seen shifting in people is one, this kind of collective experience we all had, we all lost the world that we grew. And a lot of times we’ll be talking to, you know, focus groups about a very common issue for many, people, which is a gap in treatment.

Deborah Hensley Lowe: I was, I

Elizabeth Larrick: wrote that down. Yeah. And, and. And we won’t, and this, not necessarily, I’ve had other business cases where we’ve done virtual and they will pipe up and say, don’t forget the pandemic. People didn’t, I couldn’t go in for my heart checkup or my, my dentist. And we all had to like, [00:22:00] couldn’t go see anybody.

Okay. So it’s that experience is still fresh on their minds. Like what they couldn’t do and what they couldn’t experience. And they get it because they couldn’t do any of that stuff either. That’s one thing I feel like everybody has still very fresh on their minds is that experience and you can translate that I’ve heard people do closing arguments like translating kind of that collective experience into understanding a little bit more when you have a client who maybe has lost mobility and they have isolation or they’ve lost family members and the grief and so I’ve seen people translate it but that’s definitely one of the things that I’ve seen overall is a little bit more collective experience, which gives you just a little more empathy.

Deborah Hensley Lowe: Yeah, I think that’s a great point. And that’s something that before maybe not as many people had experienced that gap in treatment and why I did have like an eight month gap in one of my clients cases. And so that was a specific question I asked, Hey, does anybody knew they kind of needed to go to the [00:23:00] doctor, but they put it off.

And they waited, and then there was a ton of people, and then why? And so I think it would really come into the why, because even when doctor’s offices open, some people were afraid to go, because you’re exposed to all these people. I know I didn’t take my kids to the pediatrician, because I’m like, why would I want to take a healthy kid into a place with a lot of sick kids?

they can wait. And so I think it definitely will. People will have a more of an understanding of why somebody could wait because of fear of getting sick or whatever, whatever else it was because they couldn’t have access to medical care. But at least you’re right. It’s like a shared experience now. So if my client has a gap in treatment, These days.

I’m not as concerned about that. So absolutely. That’s a great point.

Elizabeth Larrick: Yeah. I want to ask you just a couple of questions that are always feel like they’re hanging out and everyone kind of has a different opinion on it. And one of them is preponderance of the evidence. Do you feel like you need to always ask that question or where do you land on asking [00:24:00] that question to the jury?

Deborah Hensley Lowe: I didn’t do that in one trial. It didn’t go well. I swear to God. Cause I talked about it in the closing and somebody gave me a stare, like, what are you talking about? You’re crazy. And I was like, Oh, wow. So because of my own experience and I’m going to ask it, Now, I might not ask it to everybody and I may put it in there after I figure out who my favorable jurors are, because I think I actually got rid of a guy who had a problem with the preponderance, but would have been a good juror for me.

So I shouldn’t have pressed it as hard with that particular juror because he’s an engineer and they’re all like, what do you mean preponderance of the evidence or, you know, greater weight or more likely than not, or what have you, but it. I will always put that in there now just because of my experience.

I don’t want the jury to be surprised when I start talking about that in closing. And so it’s better to, I think it’s always better for the plaintiff to say it first. And if you let [00:25:00] the defense explain that with their football, horrible analogy, well, it’s like the goal line. No, that’s a hundred percent.

It’s a terrible analogy, but I had somebody use it and he was close enough with the wording where I don’t think the court would have scolded him. Maybe the other lawyer didn’t object. I would have been like screaming up and down, but because that gets a 50 yard line, a 51 yard line, not the goal, but the way he said it.

I think it was very confusing, and so I will always have that in there in some form or fashion. Yes, that’s where I land on that because of that shocked look from a juror at the end of one of my cases. I’m not going to get that again.

Elizabeth Larrick: Yeah, yeah, no, no, no. One of the other questions is talking about money.

How do you feel about talking to the juror in jury selection, right? They’re just a panel at that point. They’re not jurors yet. How do you feel about talking to them about money?

Deborah Hensley Lowe: I think it’s okay because in a death case, can they award a lot of money or are they never going to award a lot of money? Hey, this [00:26:00] is all we got.

So you got to form some kind of questions to however you’re going to say it. Definitely. In all the cases, pain and suffering, mental anguish, you got to ask them if they’ll allow an amount of money for that blank, because some people won’t. And you’ve got to know that. So that’s where I talk about money in every case is that, will you allow an amount of money?

Not how much, not asking you for how much, but will you consider an amount of money for this, you know, or that, or whatever’s in your jury slot? Because some of them won’t, some are like, nope, medical bills and loss of earnings, that’s it. Well, you got to kick those people off. Well, how many feel like Mr.

Smith and you felt that way a long way, right? Yeah. So anyway, you got to get those people out of your jury. So you have to do that. And I know I have talked about that in the, my a hundred panel one awarding money for a loss of life. Can some people do it? Can. Was it going to be like 10, 000 or can you work some real money?

So [00:27:00] that’s, I, and I’ve read some books on that and that’s always a quandary. I think that’s, you know, what you have to decide. One thing I don’t talk about in the opening after some of my training, I thought you had to give your, how much money I want in the opening and you don’t. And so I don’t because at that point, they don’t know you, they don’t know your client.

If you ask for a ton of money at the beginning, I think sometimes that skews you like, Oh, there it is. Lotto justice. And for me, I like to see how the case goes, see how the trial goes, see how the jurors are. And then I want to ask for my money because in one case, I asked for the beginning. And I didn’t ask for a lot, enough money.

And the juror told me that at the end, and I was like, Oh, I don’t ever want that to happen. But because I’d asked for it the beginning and the case went wonderful. He testified phenomenally. He still had tons of mental anguish and man, he, the jurors like you didn’t ask for enough money. Cause you know, we had to negotiate it and yeah.

Elizabeth Larrick: how much [00:28:00] time do you think you in a typical jury selection, what’s, how much time do you want to be able to accomplish what you need? 30 minutes,

Deborah Hensley Lowe: 45 minutes. No, I don’t know why everybody says 45 minutes. I want an hour and a half if I can possibly get it. I’ll deal with an hour, but I’m rushed. I’m rushed through some questions.

I don’t know. I’ll deal with whatever I get. But like I remember I asked the local judge, Hey, I need an hour and a half. And he looked at me like I was loco. And I was like, look, you can cut me off if I’m wasting the jurors time. Nobody’s talking. You can cut me off. Just give me the time. I need it. There’s a lot of issues to go through.

And he gave me that courtesy and he did not cut me off. And the jurors kept talking. There were still issues. I wasn’t floundering around with my notes and not asking the right questions. So I’m very like particular. I go through a subject, go through the next subject, go through the next subject. So if I was just floundering around, I probably would have cut me off.

But I think that’s the preparedness is really important.

Elizabeth Larrick: Gotcha. And that kind of, I was going to say, do you have a [00:29:00] particular sequence that you like to follow or do you feel like some things need to go in the front, some things got to go in the back? Yeah.

Deborah Hensley Lowe: Oh, definitely a sequence. I love the passion question.

I know some people use it. Some people don’t. You got to get them to start talking about themselves and then I’m going to talk to you for the rest of it. I know I’ve heard a couple lawyers share that question in some of our CLEs. What are they passionate about? Cause then they go, Oh, passion. Oh, well, I like this and I like this.

It makes them feel good. And you’re asking about them, which makes them say, Hey, this guy’s not this girl or guy or whatever, is not such a jerk. And I just going to shove a bunch of information down my throat. So that’s really helpful. Can I answer your question?

Elizabeth Larrick: Yeah, no, you didn’t know. Absolutely. Is there, so we kind of run through lots of different topics.

Is there anything else you would add? This. Overall, the podcast is to help folks who are in the trenches and out there. And a lot of people are going back to trial right now. And is there anything you would add or any tips or tricks or things that you [00:30:00] could tell our audience?

Deborah Hensley Lowe: Sure. Have your outline, be real specific.

You can’t wing it. Just don’t. And don’t think you have to memorize it. Have your outline. Ask for permission. If you ask that jury for permission, the board are, they’re going to like you more better. And then they’re not going to criticize you for using your notes. So definitely don’t be afraid to use your notes.

I know that I’ve heard other people say, Oh, you can’t use your notes. And, but. I don’t care. Everybody uses notes, except for what a lawyers or actors on the screen or on the plays. But normal people look at their notes in a meeting. You see people running down their notes because they don’t want to forget something important.

And that’s maybe that may be some of the biggest advice. Even in the opening. I’ll use my notes sometimes. Well, most times really. And closing if I need to, I mean, I don’t feel bad about it. Maybe I’ll try one without doing that, but I like to make sure I’m not missing anything. So some people can memorize really easily.

Great. Don’t feel bad about it’s better to be organized and [00:31:00] prepared than to try to memorize it and not be that. So you got to weigh, what are you losing by memorizing it? If you are anything, if you’re great and you can memorize it, go for it. That and then just practice, even if you can’t afford a focus group or doing one of your friends or join a network, go to your kids things and start talking to people.

I think it’s really interesting. Hey, I have this case or hey, this issue came up in one of my friends cases, blame it on your friend. So they’ll be more honest if you’re trying to see if there’s any criticism about it, but just do something. So you practice. Somehow, get up and practice,

Elizabeth Larrick: but I’m going to say, I think one of the things probably is easiest to do is literally just stand and say it out loud, video yourself,

Deborah Hensley Lowe: put your little camera on a tripod and walk around and pretend you’re doing that.

I hate watching video of myself, but I’ve learned [00:32:00] so much by doing it. It’s just, you’re always like, Oh my God, because you’re yourself’s worst critic. I think. Even if you don’t have money to do focus groups or whatever, do your own or do it with your family, friends, or video yourself and watch it yourself or send it to a few of your friends.

Maybe they’re not in town.

Eliabeth Larrick: I would say one, one, one thing I would caution people on is Don’t use social media as a place to practice jury selection. You really want to have, if you’re really going to practice with live people, make it live. Even if like us getting on zoom today, everybody knows how to use zoom now, you can get somebody on zoom easily just to have, just say a couple of questions out loud, role play it that way.

Yes. The other huge tip I think that sometimes we all get so busy and forget is, you know, It is so helpful to have a second pair of eyes and jury selection. [00:33:00] Not do it alone. And I love coming to watch you do jury selection and helping and watching, but it’s like you you’re up there doing your thing.

You’re trying to follow the tech, follow the outline and follow up where you can. I, we have a great group here in Austin where if anyone’s going as far as a list of trial lawyers, if somebody wants a pair of eyes, you just say, Hey, I’m going, can you come up and just be a second set of eyes for me?

Deborah Hensley Lowe: Like, absolutely.

And I’ve done that for people and they’ve done it for me. You bring your staff or maybe an old client. Even I’ve even thought of that. I have an old client who was like, yeah, I’ll do that for you anytime. And so you need somebody to take notes because you literally don’t have time. Oh, miss Jones. What did you say?

She’s writing notes. What did you say? So I’m, I’m like pretending I’m writing notes. You don’t have time to do that. You have time to put an X or check by their name maybe. And that’s it. And like maybe a C for lawyer talk for cause. And that’s about it. And then you don’t have time to remember what [00:34:00] cause it was.

So you gotta have some, you gotta have one lawyer at least taking down the notes for cause. And then you can have, I like to have two other people who are just regular people, just non lawyers. So they can catch the non lawyer stuff. And so that’s what I have, at least three people, lawyer, one lawyer, you got to have one other lawyer, right?

And your cause strikes down. And then maybe two other people who are non lawyers, staff, friends, family, whatever, because they got to watch the body language. Because I put one guy on a jury that I would have normally taken off. He’d been a defendant. He’d been sued. But he was a pretty young 20 something.

And I had a 20 something and she was, have your client watch and take notes. She was watching him and she goes, no, he was smiling at me. And he ended up, we needed one guy on the juror to talk about property damage and speed and all this stuff. And we left him on and he was really helpful, but I would have taken him off because of the other questions, but she was watching the body language.

So it’s really important [00:35:00] to have some people that are there to watch body language. for cause. And if you’re other people will help yo feel embarrassed, but get embarrassed. I’m not gonna job in my first trial. So been there, right? So don

mentor or colleague come and help you just because you’re sort of embarrassed how that might go. We all sort of feel that way, but you know, you just got to get past that. That’s the first thing you got to get past. Other people are going to see you. Maybe you’re better than, maybe you’re worse than them.

Go watch some trials. I love to watch trials because You think, well, God, I can do that if they did that, I can do better than that. And so you’d be surprised you’re not going to be that bad if you’re worried about being that bad.

Elizabeth Larrick: And that’s why we encourage practicing. It doesn’t matter how many years you’ve been a lawyer, how many trials you’ve [00:36:00] done.

I worked with Mr. Keenan and we had a whole team always watching. Every jury selection and taking notes for all, you know, to help with that. Ultimately the selection or deselection part of it. So everybody needs to have at least one other set of eyes. And the other thing that I love to do when I help somebody or watch for somebody is I like to write down.

Key phrases that I know you’re going to want to use in your closing, or that you’re going to want to ask all of your, all your witnesses, because then it really shows like you were paying attention during,

Deborah Hensley Lowe: during, that’s true. Because if you remember what they said, well, just like your number, whatever said in Fort ire, this is whatever.

So you tie it into your closing and that’s great.

Eliabeth Larrick: Yeah. Right. Yeah. I mean, they just, if they know that you’re listening, which is super important. So I, especially if

Deborah Hensley Lowe: they made it to your jury and they said something in voir dire, that’s a check plus leave that in without pandering, right? [00:37:00] Without pandering and making it corny.

Yeah. Don’t go to the corny thing or don’t say the cheesy thing. Right. Yeah. Don’t go to the cheesy thing.

Eliabeth Larrick: Awesome. Well, Debra, thank you so much for joining us for this episode. And hopefully what we can have you back to do some talk about some other virtual. Folks groups or other stuff. So thank you so much.

Anybody wants to get ahold of Debra, we’re going to put her email and contact information in the show notes. Otherwise, everybody, thank you so much for listening. Please rate, review the show. And also, if you think this would be helpful, share it with other travelers that you know. All right.

A Powerful Tool inside Virtual Focus Groups for Trial Lawyers

elarrickbrand on June 8, 2022

If you’ve conducted any kind of focus group or have been in a courtroom, you’ve probably noticed how some people are really easily swayed. And it can be frustrating to be in a focus group where it’s time to have a discussion. They’ve seen all this information, you want to get their feedback. Then everyone just tries to parrot what the person before them was talking about when you really want to get all of their individual thoughts.

In this episode, I’m sharing the benefits of using the chat feature inside the virtual focus group as well as three super helpful ways to use this powerful tool. Whether you use Zoom or Teams or the Google Meet platform to conduct virtual focus groups, each of those has a chat feature you can use to maximize the discussion. If you haven’t been using it or you have just been using it a little bit, I am encouraging you to make that a part of your focus group planning and your presentation.

In this episode, you will hear:

Gathering individual responses
Being able to follow up and ask for explanations
Using Zoom polls
How the chat feature saves you time
Processing the data after the meeting
Sample questions you can put in the chat
When to use the chat feature

Subscribe and Review

Have you subscribed to our podcast? We’d love for you to subscribe if you haven’t yet.

Supporting Resources:

Episode 019: DIY Virtual Focus Groups Pt 1

https://larricklawfirm.com/019-diy-virtual-focus-groups-pt-1/

Episode 020: DIY Virtual Focus Groups Pt 2

https://larricklawfirm.com/020-diy-virtual-focus-groups-pt-2/

Thank you for tuning in! If you have a question or episode request please let me know: Elizabeth@larricklawfirm.com

Episode Credits:

Episode Transcript

Hello and welcome to another episode of Trial Lawyer Prep with me, your host, Elizabeth Larrick.

And this is a podcast designed for trial lawyers to better prepare their cases themselves, their clients, in order to connect with jurors in court. [00:01:00] the courtroom. Many episodes I have talked about virtual focus groups and had several how tos because I think virtual focus groups are a fantastic, inexpensive way for trial lawyers to learn so much more about their cases.

And we talked a little bit about why That is so important. And, uh, episode few episodes back because we can totally get buried in the sand and forget what’s behind us and get so immersed that we can get some blind spots. All right. So love virtual focus groups. If you have questions or you’re like, how do I even set that up?

We’ve got a whole episode on that as well. I will put that in the show notes where you can find that, but I want to pause and say, to talk about a powerful tool that is in your virtual focus groups. Whether you use Zoom or Teams or Google Meet platform to conduct virtual focus groups, each of those has a chat [00:02:00] feature.

If you haven’t been using it or just using it a little bit, I’m really going to encourage you to make that a part of your focus group planning and your presentation. on the face value. It’s going to allow you to get responses and preserve them. Great. But why can that be important? Well, from the outset, we know if you’ve conducted any kind of focus groups or been in a courtroom or any group of people doing anything, you can see people are really easily swayed.

One person says, I want to go to I want to go to Chili’s. Yeah, let’s just do that. You know? Okay, great. Go along to get along. And that can be really frustrating because you could be in a focus group. This happens to me in person, happens to me virtual, where it’s time to have a discussion. They’ve seen all this information.

You want to get their feedback. And so you give that big open ended question. Hi, Barbara, please tell me what is your feedback with what we just saw? What’s your takeaways? [00:03:00] And Barbara goes on and gone and on and on and she has all this great stuff. Okay, great. Then you go to the next person. Hi, Steve. Same question.

What is your feedback and takeaway from what we just saw? And Steve says, yeah, I just really agree with what Barbara said. Okay. All right. Well, let me just dig a little deeper here. What was your, any individual thoughts that you had while you’re watching it? And then Steve goes on to basically parrot exactly what Barbara said.

And, uh, that can be so frustrating because you really want to get people’s individual thoughts and If you’ve noticed this at all, it’s not just Steve, it will happen three or four other, five other people. You could have a whole half a panel basically says, yeah, what Barbara said. And okay, well, Barbara’s probably a really brilliant, amazing, intelligent person, but you want people’s individual feedback.

What stuck out to them? And you may be thinking, well, Elizabeth, maybe you asked a bad question. Totally true. That can [00:04:00] happen. But, you can always do that follow up to gently come back and ask him again. But pretty much after that, they’re off the hook. You know, you can’t keep digging in on somebody. Hey, you’re not understanding my question here.

So, it can get really frustrating. The chat can really solve these problems. Chat to the rescue is what I say, because Everyone gets the same question. You can obviously vet your question very well before you get there. Everyone must answer. One of the things that I’m doing while we’re doing. Virtual focus groups and watching the chat is I count to make sure I have everybody’s response before I move to the next question.

So it’s one question at a time, make sure I get everybody’s answer. And you can even do it where they have to send you the chat privately, so they can’t see each other’s messages. And when you do that. virtual focus groups, or even in person. You always got to give really clear instructions. Hey, I’m going to put a question in the chat.

We’re going to be [00:05:00] using the chat, answer the question at your leisure. But what the question is getting is your individual response. Now we’re going to have time for discussion. You’re welcome to change your opinion later on. We just really want to gather what you’re thinking at this moment. So now they know, okay, cause I’ve had people.

So, I’m waiting on their response. And I say, Hey, Barbara, we’re waiting on, I’ve given them plenty of time. Hey, we need to move question number two. You know, Barbara, do you need more time? And she’s like, well, I’m just reading all the responses, not what I want you to do. So I wasn’t clear. Let me let you know.

And it’s also intended to save a little bit of time. We’ll talk about that too. Super important to gather everyone’s answers individually, and hopefully you get that feedback, but another really important thing. Important feature of the chat is we can forget as moderators. We can forget to follow up or forget to ask for explanation.

So here’s another great example. You’re in discussion and maybe you ask that question. Hey, by show of hands, who [00:06:00] believes the contractor failed to build a safe deck? Okay. So you get all the hands. All right. And then you start to go through and ask. Okay. What, what about that? What about that? And somebody may give you this, Oh, Hey, well also this other thing I’m thinking about, you’re like, okay, we’ll come back to that.

You could completely lose that, right? Because you’re going on to four other people that you may then just move on to your next question instead of following up. So chat to the rescue. It can really help you put their responses in there and then you can just scroll up and down to say, Hey, all right, James, it looks like you wrote yes to the question, this, this, this.

What did you use to make that decision? Okay, then here we go. Or a lot of times what I do is I’ll ask a yes, no question in the chat. And then my second question is, what are the top two, one or two or three things that brought you to that decision? They’re going to put their stuff in there and then you can go back through and individually ask it.

So it really helps when it [00:07:00] comes to keeping your memory straight and being able to follow up. So helpful. Another really important part of having the chat is you can just run out of time. In a focus group, it happens all the time, but when in virtual focus groups, I mean, we could have tech issues that put us off our schedule.

We could be having a great discussion, which means we miss some other questions. We could be having a really bad discussion. You can’t get people off a topic to come back. We got other questions. Or it could just get off track or people don’t come back from breaks. A lot of unknowns that can happen that can bump you off your schedule and the chat is a great place to say, Hey, We have got like several more questions.

I’m going to put them in the chat to gather up your responses before we end. You can make up the questions spontaneously. You can have them already there, but it’s really helpful. So you can quickly gather those responses because sometimes at the end [00:08:00] People go on and on and on and on and on and verbal.

It just takes way too long. You’d never be able to get to all nine or eight people or six people. So that’s why I say, Hey, we’re putting it in the chat. We don’t have time to take everybody’s individual responses. So it is super helpful when you are running out of time. I just want to pause here in the episode to talk about zoom polls.

Now. Teams or Google Meet or your other platform may not have polls, or it may. I just want to talk really quickly though about Zoom polls, because they can be really useful. You can set them up ahead and you can launch the poll during the middle of the meeting. But here are some of the hang ups that I’ve run into, so I don’t use them as often.

Which is, the first one is only the host can see the results. And I know that you can get the, the poll reports Live during the actual meeting, but if you’re hosting the meeting and you’re having maybe your assistant, or maybe you’re [00:09:00] having another lawyer watch, they can’t see the results. So that kind of doesn’t help if they want to have a follow up request, or so that can be a little bit inconvenient.

It’s harder, if not impossible, to do open ended questions. You can use advanced polls in Zoom, but that requires you to host the virtual focus group in a webinar, which means you’re not going to see people’s faces. And it also requires all the participants to register before the meeting, which is a whole probably feat in and of itself.

I’ve never done an advanced poll, which just would add time to you or your staff and getting, you’re already getting our participants to sign confidentiality, give us their PayPal, have Zoom or things like that. So adding this may not be helpful. Also, you lose some spontaneity. So to me, one of the biggest features or the helpful parts about chat is saving time, gathering those.

Responses up really quickly, or [00:10:00] maybe have something spontaneous, or what I also like to do is let’s say you’ve had a great discussion, but you’re not really clear where everybody is landing. You can just re answer that questions. Hey, we’ve talked about for long, but I want to get make sure I’m abundantly clear where everybody stands, but in the question chat, please respond.

So, Zoom polls are great. I have a couple hangups with them, but that doesn’t mean that you can’t use them for yes, no questions. Gather people’s experience, which is a great, hey, you or somebody in your family ever hired a contractor to repair or remodel? Right, that’s a good yes or no question. Just if you want to gather people’s experience.

quickly. They can answer those questions quickly. So just to recap again, our chat, which would be three super helpful ways to use it inside the virtual focus group. First one we talked about, which is everyone has to respond and give their [00:11:00] individual thoughts and feedback. Super important so you don’t have that sway that people can do during focus groups.

Number two, it helps you remember, right? It’s a memory holder for you to know when to go back and follow up. If you’re not able to keep or track all those notes at the time, which that’s what the chat is for, to help you scroll up and down and follow up on people’s answers. And number three, to save you time.

You may have a bunch of questions that are just yes or no, or maybe scaling questions just to gauge people where they’re at on their responses. It helps you really save time if you’re at the end and you want to gather up some things before you leave. One additional major benefit, I think, is it is so easy to process that data after the meeting.

You get a chat, it comes in a text form, but it’s so easy to copy and paste that into another document, a Word, and to analyze it. I personally like to put it in a Word document and then [00:12:00] basically, Make a little chart with their names and their responses, and that way you can see everything aligned, but also you can take those charts and then compare them if you ask them the same question in the same group.

So, for example, let’s say you give a neutral snapshot focus group where you’re just trying to understand, hey, what’s their initial impressions, you know, what else they need to know. Maybe it’s just who’s responsible here. You may ask that on the front end and then have your discussion and then ask it again on the back end to see, now what are the differences?

You always want to make sure that you’re following up at the beginning and at the end. What are the top one or two things that brought you to that decision, right? To see what points, what things are behind that, but that processing or seeing that information really helps you then interpret it, soak it in, do you really see what they said?

And then take that to another level. Go to the transcript, right? So you [00:13:00] have what they wrote down, but what were they actually saying? Sometimes you can spot somebody who’s not being a hundred percent truthful with their feedback. Maybe they’re just saying what everybody else says just to move through the focus group and get paid.

And that’s okay. That happens. But reading the chat. In live and moderating, sometimes you don’t catch that. You can catch maybe a little bit of a gut feeling, but when you really have it in black and white in front of you, you can compare, hey, this is what they wrote, this is what they said, super helpful as well.

Some of my examples of when I use the chat, we talked at first about liability questions, who here, if anyone is responsible, then follow that up with what are the top one or two things that brought you to that decision. Those are two easy ones. If you’re running out of time, this is one I like to put in the chat as well.

What questions, if any, do you still have? If any, and if none, just write none. So just gather those up. Damages questions are great [00:14:00] to put in the chat, especially because we generally, I always get that pushback, well, I don’t know how to do this, and is there a guideline? Well, just go with your blink. And then scaling questions, we talked about how strongly do you feel about this red car ran the red light on a scale of 1 to 10.

Those are super helpful. And then how come, right? That follow up. So if you’ve got a big open ended question, or a yes no, make sure you’re gathering that follow up. Or on a scale of 1 to 10, if it’s a 5, if there’s something missing for you, tell me a little bit about that 5. So those are great examples of ways to use the chat or questions, when to use the chat.

I use it a lot. So I love to do my first question of the discussion in the chat. You don’t always have to do that, but I always think it’s super helpful. You give a big presentation and you get them to put some feedback in the chat before everything. It gets let out of the bag during the discussion.

Let’s say you’ve got, you [00:15:00] need to recenter the group back on what you’re talking about. Take them back to the poll, right? Get them refocused on what we’re talking about. Or if you need to switch topics. It’s a good way to refocus their attention and change the topic and at the end, right? Gather up last minute thoughts, last minute questions, always very helpful.

And like I talked about a little bit earlier, you may have gone through the whole discussion and maybe you had a question that it’s a little uncertain where everybody is. You can just throw that back in the chat and say, Hey, we’ve talked about this, but I just really want to make sure I’m clear on where each person stands and then just have them put their answers in the chat.

I encourage you to use the chat if you are just starting out, right? Then think about, hey, this is how I’m going to end it. I’m going to ask what, if anything, you still have questions about, please put it in the chat. Boom, right? And they’ll help you get used to using it, or use it right after your presentation, [00:16:00] right?

After you give them all the information, have them put something in the chat. That way you’ll get used to using it. One of the side benefits is if other people are in the focus group with you, that are monitoring or maybe their co counsel, they’ll be able to see the chat as well. They can then say, Hey, follow up on this question, or I want to know this about that person.

That also helps if you’re having somebody else run the folks group with you. All right. Well, I hope that this episode was helpful. I encourage you to use that chat, take some load off of you and get better feedback so that it is solidified and you could analyze it better. If you enjoyed this podcast and this episode, please rate and review it on your favorite podcast platform.

If you have a question, please don’t hesitate to reach out to me via email. I will put it in the show notes. All right. Thank [00:17:00] you.

Communication: Staying Connected to Clients with Two Simple Tools

elarrickbrand on June 1, 2022

Have you ever experienced getting disconnected from your client, where after several attempts to email and call them, poof! – they’re just gone? They can’t be reached or maybe they’re there, but they just completely ghosted you out.

Failure to communicate is the number one bar complaint against lawyers. Hence, we need to do a better job of meeting people where they are, especially since things aren’t exactly the way they were before the pandemic.

Today, we talk about how you can do a better job at staying connected with your clients. This is much a function of communication. Email is great, but it misses a personal touch aside from the fact that it can get quickly misinterpreted. Plus, you could be getting a ton of emails that it’s so easy for emails to get lost or disregarded. Phone calls are great as well. However, scheduling those things can take so much energy and time. Sure, you can offload that to your staff but that’s not a good use of their time either.

And so, I’m sharing with you an alternative to communication, which is something you may already be using today but maybe you haven’t thought about using this for clients as well. At the end of the day, it’s all about building that connection when it’s time for them to share their stories.

In this episode, you will hear:

Great uses of a voice message
The power of videos
Decreasing your client’s fear through a personal connection with your voice
How to do a better job at sending voice messages
Sending forms and documents
Text message gets a higher open rate than email does

Subscribe and Review

Have you subscribed to our podcast? We’d love for you to subscribe if you haven’t yet.

If you really enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go to the episode page at https://www.larricklawfirm.com to download it.

Supporting Resources:

Larrick Law Firm

Here is a quick article that walks you through how to send voice messages using iOS or Android phones.

Here are some apps you can use on your cell phone or table to send a voice message via text: Speak-n-Send

I also mentioned using Loom to record short videos (less than 5 minutes) and create an instant link to share.

If you have a question or a request for an episode, please let me know: elizabeth@larricklawfirm.com

Episode Credits:

Episode Transcript

Why Are We Doing Jury Research?

elarrickbrand on May 26, 2022

In our previous episodes, we’ve been sharing some how-to’s when it comes to doing focus groups. But it’s also important to take a pause and think about why we are doing focus groups, to begin with.

There are various reasons we might be holding ourselves back from doing focus groups. Maybe, there’s some confusion around why we have to do it. At times, too, we could already be too deep in case preparation that we get lost and no longer see what’s coming behind us. It’s so easy to lose those points of view, and that includes the jury’s point of view. When that happens, we start discounting the weaknesses of the case and the points the opposing counsel is trying to make.

Hopefully, this episode will help give you a new perspective around focus groups by recognizing not just the exterior barriers to doing focus groups which we have discussed previously (cost, lack of skills, lack of time, etc.), but also some internal barriers that we need to think about.

In this episode, you will hear:

Figuring out the facts that fuel the weaknesses of the case
Testing the emotional buttons that people are deciding the case on
Finding the big picture
The importance of writing out first impressions

Episode Transcript

Hello and welcome to another episode of Trial Lawyer Prep with me, Elizabeth Larrick, your host. This podcast was designed and thought up as a way to provide how to tips and tricks and other things and interviews to help trial [00:01:00] lawyers prepare better for their courtroom appearances and also to prepare their clients.

Today, we’re using this episode to step a lot of what the other episodes have been about when it comes to focus groups are really focusing on how to, I know there’ve been how to episodes about setting up focus groups, even down to logistics of the Craigslist ad, the Google form. Emailing, confidentiality, and also questions, moderating, setting up presentations.

A lot of that is very much point, click, and execute. I think it’s also really important to stop and answer a very important question, which is why are we doing this? We’ve talked another episode about what we get, but a lot of folks out there are not conducting focus groups. And for [00:02:00] whatever reason, I think there’s a lot of confusion.

it’s not really clear about why you do these. We hear again, people at CLEs or in talking about verdicts, we use focus groups to find how participants describe brain injury or what the word that they use. And that does really tell you what you get, but at times I think that we get lost and we create other barriers to.

doing focus groups, including exterior barriers of it’s costly. This case is not big enough, or I don’t have the time to do that in my schedule, like just to do the focus group. And also I don’t have the skill. I’d have to get my, assistant to take time out? Or am I apparently able to take time out to figure out how to do it?

It’s just an unknown set of skills. The learning curve is too high. I want to use this episode to talk about that internal barrier we have, which may be [00:03:00] holding us back to stepping into doing focus groups to help prepare cases. And that internal barrier was just kind of like, huh, why would I do this? I’m busy.

I know about my case. And. Most of us do know really intimately about our cases, up to the point where it’s almost like we’re buried in the sand all the way up to our necks in cases. In a specific case, we know the details, we know the facts, we’ve got deposition testimony swirling in there, our experts, their experts.

We’ve got motions piling in there as well, motions to compel. That’s all we’ve got. Maybe disputes with the opposing counsel. We’ve got motions for summary judgment. All of these things build up and we end up getting so far deep in case preparation that we’re up to our neck, which means we probably can’t see all the way around us.

And it makes it really hard because we then [00:04:00] lose other points of view, including the point of view of the jury. And we can also start to discount our case weaknesses and the opposing counsel’s points that they’re making because we’re just, we’re full of details. We have all these facts. We have all these things that, well, we got this, we got that.

One of the two main things I want to talk about why we do focus groups, and that would be the first one, is we do focus groups to hear the bad stuff. To hear the weaknesses in our case, because we can forget those, or we can just totally discount that. And the part of learning about our weaknesses is learning what facts are fueling that weakness.

What beliefs, what assumptions are people making that then fuel that weakness for them? That emphasize that, that is what [00:05:00] I’m hanging my hat on. We want to know that. We want to know our case, but we want to know the other case as well. And we may know their facts, we may know their experts, but knowing the jurors from that point of view is also really important because we can get lost and can’t see it.

If we can see it, we can analyze it, we can figure out a way around it, we can figure out, Hey, I know that this is there, this is something I need to be aware of, but also maybe I need to talk about it, right, figure out how we’re going to combat this point of view, these belief systems, assumptions, these facts that are out there.

Stepping back, focus groups are research. At the core, this is research. This is why we, I take so much painstaking time to remove my bias from presentations. [00:06:00] I work really hard with my lawyers to make sure that if we are doing a narrative, we are being neutral. We are presenting truth. Both facts from both sides and we’re making it very balanced because we want to see how it shakes out.

We want to see how it plays out. And that’s what we got to do. So remove our influence when we do these focus groups. And that again is going to get us to hear the bad stuff. One of the biggest key points about this, and I talk about it when I start my focus groups with my participants is who am I like, I’m your moderator, but where do I come from?

And what am I doing here? And am I invested in this? Because you got to remove that investment. As far as presentations and moderator, because they’re going to be influenced. They know I’m paying them to be there. I’m paying for their opinion, but am I influencing it by putting my hand on the scale? If I do [00:07:00] that, am I going to pull some jurors my way?

And maybe I don’t get the full opinions. Like they don’t want to hurt feelings, that kind of stuff. So that’s why we always take a step back and be like, okay, this is research. I need to find out those weaknesses, those bad parts. Another really big why we do focus groups, and that’s to get the big picture.

We talked about being buried in the sand. When you’re buried in the sand, you’re missing the whole picture. You’re neck deep in all the sand, the tiny little details. You’re missing the full beach, all the waves, right? The whole thing. And that’s really where we can lose focus. The emotional points, the big waves in the whole picture.

And that’s really how decisions are made when it comes to jurors, when it comes to claims adjusters, when it comes to companies looking at this and making a financial decision, there are still big emotional pulls. There have been [00:08:00] many lawyers that I’ve talked to where it’s like the person making decision about this case and settlement just doesn’t like My client doesn’t want them to have settlement is going to roll the dice.

based on credibility and personality of a witness or of a client. That’s all emotional. And we get so buried in logic that we can lose that emotional part of our cases. So that’s what we want to take a step back and see that big picture. What are these emotional buttons that people are ultimately decided in the case on?

And a lot of times people say, well, that’s just not fair. But that’s just kind of how people work. It’s not necessarily that things should always be fair. They’re not always going to be. But that emotional pull and tug is always there. And let’s make sure that we know what it is. Don’t ignore it. Maybe you think you know what it is.

Test that out, right? You think that people are gonna be so upset about this particular [00:09:00] fact? Well, let’s just see and then we can ask and see if that’s gonna help that big picture. So we run focus groups to prepare ourselves and prepare our cases better. Well, how come? Because when we do that, we’re improving value and we’re reducing the risk of losing.

So important. So how do focus groups do that? They find those weaknesses, right? They give it back. Here’s the bad parts of what I heard. And they’re just giving it back to us. They’re not saying that it’s bad or it’s good. They just tell us, this is what I see. This is how it shakes out for me. And obviously for us, it’s negative for us, but we have to, okay, there it is.

And then also finding. that big picture. Finding it, or what I would say, sometimes we just got to get back to it. We can pick up a case and then two years later, it’s worn on us, right? Again, we’re back up to our, our neck in [00:10:00] details and also just the function of the system, meaning we’ve got to get back to it.

Motion’s done. We’ve got to get preach already. And we can lose that big picture and then focus on all those details. And George just wants, what’s the big picture here, right? And we got to remind ourselves and that’s okay. We need to do that. And we got to remind ourselves that this is research. We can become blind.

to weaknesses. We got to make sure that we are covering that. And the focus group is that way to reduce the risk of losing. It could be the risk of losing trial, could be losing value. It’s a tool. And that’s why I stress so much that it really provides so many things to us on top of this. But at the end of the day, This is a little bit of our flaw is getting those blinders on.

And this is a reminder for me as well. Don’t get me wrong. I can finish a focus group and just be sitting and [00:11:00] swirling with all of the comments thinking like, Oh my gosh, this is terrible. I have a terrible case. What are we doing here? I’ve just spent all this time and effort and money and nobody likes my case.

And it’s really, it sinks, but I always just, okay, just write down first Um, and then I go back in and I look at my first impressions, write it out. First impressions. Okay. Even if it’s a bullet point list, I write out my first impressions and then I leave it. I come back to it the next day. But look at the chat, look at those paper votes and then I rewatch the video and then I step back because I need to make sure I’m getting that research, which is what we learn.

Okay. We heard all these like super negative comments, But where was that coming from? Was there an emotional?

And then you’re able to basically condense it down to a few takeaways that come back to you. Okay. Did we learn about [00:12:00] weaknesses? Did we learn about big picture? Instead of thinking, oh my gosh, I heard six negative comments and I heard 20 questions about more things that they need to hear. Ah, it’s overwhelming.

Oh no. Again, we’re thinking about those details. Just got to pull it back. I like to think of it. It’s like when we are, when you’re making roux. roux, it’s a wonderful brown liquid gold that you use a lot for different kinds of soups and stews, but it’s flavor intensive, right? So you got to stir constantly, right?

It’s just boiling, boiling, boiling, boiling, thicken, thicken, thicken. And I mean, we’re talking minutes here where you’re just stirring, stirring, stirring, stirring, stirring, and you want to get off the excess, right? You want to get it down to that brown liquid gold. And that’s what you want to do. It’s get it down to that brown liquid gold and not, not get so overwhelmed with some of the negative things that you heard and come back to that.

Why did I do this? [00:13:00] Okay. It’s research. Okay. Condense it down. And I have, again, I have to remind myself of this because sure, I get invested in focus groups and in cases and in a hundred percent, but that’s why we want to call it down and come back to our why. Occasionally. Why are we doing this? How is this helping me prepare?

So just wanted to put this all into an episode for you because, you know, I had a couple focus groups lately where this came up where it’s just like, wow, this stinks. Why are we doing this? And also hoping that people who maybe are on the cusp of thinking about doing focus groups and maybe there’s an internal barrier, hopefully that will help.

Give you a new perspective, if not give you that friendly reminder here today in this episode. So, uh, appreciate your time. If you enjoyed the episode, please rate review us on your favorite platform. If you have a question or you would like a particular topic covered in an episode, please scroll down to the show notes.

My email is in there. Please shoot me an email. I, I will respond [00:14:00] and I’ll see you next time. Thank you.

Woodshedding Your Client: Negative Impact on the Deposition and Relationship

elarrickbrand on May 24, 2022

Have you ever instructed your client to say “I don’t know” when it came to facts or anything that may have been detrimental to your case? Or maybe you’ve been on the other side of that where you were taking a deposition of someone and they just kept on saying they don’t know, just like a broken record.

In this episode, let’s focus on connecting with your client as well as some of those little shortcuts that we take along the way with our clients that could end in a bad result, otherwise known as woodshedding.

Ultimately, woodshedding is disrespectful to your client’s experience and feelings. It can lead to the client losing overall trust in you, as their lawyer, and they may just start lying to you too. So it’s not a very good road to go down.

In this episode, you will hear:

Where the term “woodshedding” comes from
Examples of woodshedding
Why woodshedding is bad
How to avoid falling into this trap
Spending time to refresh your client’s memory

[wd_hustle id=”3″ type=”embedded”/]

Episode Transcript

Hello, and welcome to another new episode of Trial Lawyer Prep with me your host, Elizabeth Larrick.

Thank you so much for joining us. We are going to be talking about wood shedding. This is a podcast designed to assist trial lawyers. [00:01:00] To connect better with their clients and juries in the courtroom. And today we are going to focus on connecting with your client, but also about some of those little shortcuts that we take along the way with our clients that can end in a bad result.

And I am talking about woodshedding. If you’re. Unsure about what wood shedding is. It’s this really old term. It’s also sometimes called horse shedding. Not really sure why that term came up, but it comes from the term Good old days where you’d take somebody out to the woodshed and inflict some punishment on them until they did what you said.

Inflict your will on them. Obviously, I don’t think most attorneys are taking their clients literally out to a woodshed, but the expression is stuck because occasionally we have this behavior. We may run out of time. We may not have the effort or the energy. And so we basically end up [00:02:00] instructing our clients on what to say and also the words to use.

So two of the best examples that I have of woodshedding are instructing a client to say, I don’t know when it comes to questions about facts or liability or something that may be detrimental to your case. We are talking about deposition and even trial. Having your clients basically give testimony that I don’t know to different kind of questions.

And you may have experienced this when you are taking a deposition of someone and basically they’re kind of like a broken record. I don’t know. I don’t remember. I don’t know. I don’t know. And occasionally it’ll be even paired, coupled with an objection from the opposing counsel, which then is a trigger for the client to say, I don’t know.

Very frustrating if you’re on the other side of that, but also let’s not have our clients do [00:03:00] that either. Another good example of woodshedding would be feeding your client the words or the specific answers that you want them to give. For favorable fact questions. And again, we can be talking about liability or damages.

An example that clients involved in a car wreck may not remember, right? The distance from the car in front of them or the exact location of where they are stopped at a red light. But we go ahead and instruct them, Hey, you need to go ahead and answer all the lines of, well, I was stopped where I could see the tires of the car in front of me, or I was stopped behind the white line.

And again, we’re talking about. feeding the answer, right? These are people who have told us, I don’t remember. There are definitely times where people maybe just need to, if there’s a picture, they need to look at a picture or refresh their memory. But we’re talking about really where you are feeding those answers to people.

And again, like we talked about, when does this happen? Well, when we don’t spend enough [00:04:00] time, we don’t take the time. Or, We’re just that worried about the case that we basically end up woodshedding and getting our client to say specific things. So why would this be bad? Obviously we are really bending some ethical rules here.

If we’re instructing our clients with specific answers or to say I don’t know, ultimately it can lead your client to withhold the truth about a situation. Not necessarily meaning if you’re the lawyer, you’re their leader in this legal situation, you’re Asking them to say, I don’t know, or say specific words or responses.

They were probably going to withhold the truth about other stuff too, right? You said it was okay, so they can do it. That’s not really, it’s going to help anybody in the system. It can lead to skewed results. And that’s because sometimes we can obviously see when you’re woodshedding somebody, and then the evaluation that goes back, the way the jury gets the impression, right?

You’re going to lead [00:05:00] to skewed results. It can also just lead to a full disregard of your client’s testimony altogether, right? On all points. That’s not what you want either. Ultimately, it’s really disrespectful to your client’s experience and their feelings, and it can lead to the client losing overall trust in you as their lawyer, and they may just start lying to you too.

So it’s not a very good road to go down. Overall, I think we always want our clients to have a good experience with us as their lawyer, because one, That helps everybody in the legal system. They have a better impression of plaintiff’s lawyers, but also it’s a referral source, but we really don’t want to be bending these rules of ethics just generally.

So how can we try to prevent falling into this trap? We are all very busy people and I’m not trying to say that you are not, but let’s just, first of all, let’s take some [00:06:00] time. Like, set aside some time and listen to the client. Where are there places where there are trouble in the testimony? And are there facts other places?

Are there other people, other witnesses? Are there pictures, right? Is there any way? If there are things written down, can we refresh someone’s memory, right? If it was there one year and two years later it’s gone, but is it written down, right? Go back to your intake forms, go back to those first emails that you got from them when they’re reaching out to your office because generally they put a ton of information in there, right?

So let’s learn what they have, learn their experience, what their testimony is, figure out the troubled spots. Is there a workaround, a way to refresh? Also, Embrace your client’s story, right? Every client narrative is unique and you really want to keep that intact because there could be a juror that that story resonates with.

But if we’re crafting things down to make it sound [00:07:00] identical, everybody knows. It looks like a canned answer. I can tell you from focus groups, they’re like, that’s a canned answer. Like, that’s not the truth. Jurors can spot it. They’re really good at that, right? Spotting the fake. And ultimately, you want to educate your client on how to use the truth, right?

There may be things that your client doesn’t know, will never know, but there’s probably a lot of truth in there that they need to get out. And it’s your job to help them Organize it and know when to use it and deploy it. Nobody’s memory has to be perfect, but we definitely don’t want to be stepping over the line and having them testify to something that’s not true or not to their personal knowledge or something that can’t be refreshed.

You just don’t want to fall into that bad habit. And sometimes that can happen. And you’re thinking, well, Lisbeth, how do I create time in my schedule? Again, we’ve got lots of really good tools in this podcast and [00:08:00] several episodes that can help you with that. But again, Thank you. I, I literally believe that if you spend 30 minutes in the week leading up to your client’s deposition and then you spend another 30 minutes, maybe an hour, you will gain so much more information, right?

We’ve got to pull things out. Most of the time our depositions happen a year, two years after the actual event and you got to refresh the memory and they do too. And they want to do it. So anyhow, it’s spacing it out. Spend some time refreshing it. If you’re going to sit down and get somebody ready for deposition the day before their depo, you’re not giving any time for the memory to be refreshed or for you to go back and look, right, at things that may be available in the file to help with their memory.

Ultimately, we want to avoid this behavior altogether. Embrace what you’ve got, give space and time to listen to them, and if you can, find other things in the file to help them refresh their memory. [00:09:00] But try not to fall into this trap of woodshedding. Use a couple extra meetings even if it’s a 30 minute zoom meeting to plant the seeds and getting back together with them with a couple of days in between will really significantly help refresh their memory.

You’ll have a chance to have looked at the file as well instead of trying to rush through get somebody ready in 30 minutes and the next site they’ve got to then go to deposition when you’re going to learn all kinds of things you’ve never heard before because They thought about all these things in the evening, overnight, and the chemical deposition.

They just dump all this new information. So just a very short, sweet episode here about woodshedding and like, what is it? Why is it bad? And how can we avoid this? Even if we feel like we are super pressured and we don’t have a lot of time. So thank you so much for listening to this episode. I also do some, uh, live broadcasts on my LinkedIn page.

So would [00:10:00] love to connect with you on either one of those platforms. The LinkedIn is Elizabeth J. Larrick. So for more information on tips, I’m doing a ton of stuff this year, particular on virtual focus groups, because I just feel like It’s such a great place thing that we all can be using and can learn how to do it.

And that’s really what I’ve been talking about these past few months. And you can watch all those past videos as well. So if you enjoyed this episode or this podcast, please give us a rating on your favorite platform or share this podcast with another lawyer if you think it’d be helpful. All right.

Thanks so much.

Spotting Red Flags in Client Deposition Preparation

elarrickbrand on May 24, 2022

Have you ever experienced having a client who emotionally fell apart in a deposition or trial? You’ve already had a preparation plan, walked them through it, and organized everything, then all of a sudden, the plan goes out of the window. And when they’re testifying to things that you’ve never heard before, it’s certainly not a good feeling.

At times, there are clients that are challenging to prepare and there are different reasons for this. In today’s episode, how to spot some red flags before clients get into the deposition or go into trial to give testimony and how to deal with those.

As a lawyer, you need to figure out ways to do this better. Many times, we can spot some of these red flags, even before we’re going to sit down and do deposition prep or trial prep. These are things such as when clients show a lack of interest in the case or they’re providing inconsistent stories. Maybe their effort has waned over time, or they just don’t follow directions, or they’re simply refusing to answer any questions. And even sometimes, too, there are people who just refuse to even show up for preparation.

Therefore, you need to dig a little deeper to understand and reveal some of the reasons these people are having these kinds of behavior. As lawyers, we want to make sure we have clients that are going to not only put effort into the case but also effort into themselves.

In this episode, you will hear:

Moving from Plan A to Plan B Step 1: Educating Step 2: Testing Step 3: Deciding The importance of spotting red flags early on Getting somebody else to roleplay with your client Subscribe and Review

Have you subscribed to our podcast? We’d love for you to subscribe if you haven’t yet.

Supporting Resources:

Larrick Law Firm

Have a question? What topic do you want us to cover in an episode? Email me: elizabeth@larricklawfirm.com.

Episode Credits:

Episode Transcript

Welcome to a new episode of Trial Lawyer Prep. I’m Elizabeth Larrick, your host, and we’ve designed this podcast to craft how to and tips to help you connect with your clients and jurors.

And today’s episode, we are going to [00:01:00] tackle what I would call a difficult subject, facing clients that are challenging to prepare and really trying to help Understand and spot some red flags before our clients get into the deposition or go into trial to give testimony. I think we’ve all had the experience of having a client who fell apart in a deposition or trial.

And when I say fell apart, it could be somebody who basically just falls apart emotionally or just falls apart in the sense of, Hey, we had a preparation plan. We walked through this, we organized everything. And then all of a sudden the plan goes out the window and they’re Testifying to things that you have never heard before.

It is not a good feeling. And as always, you know, lawyers, we always try to figure out ways. How do we do this better? What did I do wrong? And so this is an episode really dedicated to, how do we spot some of these red flags in our preparation? And. Many times we can [00:02:00] spot some of these red flags even before we’re going to sit down and do deposition prep or trial prep.

And red flags are things like the client has a lack of interest in the case or they’re providing inconsistent stories. Maybe their effort has waned over time. Maybe they just don’t follow directions. Could be possibly they’re just refusing to answer any questions. And sometimes we have people who just refuse to even show up for preparation.

And we want to be able to dig a little deeper to understand and reveal some of the reasons why these folks are having this behavior. And sometimes it’s that there is just a lack of trust. Sometimes there’s just a lack of understanding about what’s going on. Sometimes they just have a desire to settle, but they just couldn’t tell you.

And sometimes it just is a case that just needs to be settled. And so my story about this is I actually went to assist an attorney for trial. They had a client that was [00:03:00] getting ready to go testify. There weren’t a lot of witnesses in the trial, so this particular client’s testimony was going to be really important about not only just how the injury happened, how the event happened, but also, you know, the extent of the injuries and the harms.

The event had happened Five, even six years ago. So a lot of time had passed. And again, this is post pandemic. So, you know, we’re all facing this extra delay that we didn’t ask for, but that’s something here and there. So we start to prepare and I see some of these red flags popping up. And I, as always try to have a plan a and a plan B and.

You know, work through my planning, trying to understand a little more about what’s happening with the client, what’s been going on, what maybe they’ve been facing challenges in their personal life. And that really didn’t seem to strike [00:04:00] any differences. So I tried plan B and we got a little more direct about.

Some of the answers, inconsistent answers, they were giving me some of the, a lot of what I would call maybe attitude, maybe, you know, big red flags as far as lack of trust and inconsistent stories. When I tried to have a very direct approach about certain things and had medical records to show, Hey, here’s what happened.

Do you mind just explain it to me again, always being open to a different explanation. And ultimately. The situation or the preparation just ended because he absolutely did not want to move forward. He actually had an outburst. I’ve never had this happen. I mean, it just got to the point where he basically had an outburst and came after me and said that basically all these things were my fault.

And I was very accusatory, which at the time was just like, okay, we need to leave the [00:05:00] room. You know, we need to, you know, remove this energy from the room. And also we’re, can’t really, I don’t really have anything else to say at this point. You’re very upset. And when people are that upset about something, let’s just diffuse the situation, remove ourselves from the room, whatever I can do.

You know, never intended to make somebody so upset the way that he was, but add that experience really made me sit back and understand, okay, this is not me. I understand that he’s directing his anger at me, but what is it that’s really going on? And ultimately in working with the lawyer who knew this person much, much longer than I did like to say, Hey, you actually have to make a decision here.

This is the person that you’re going to put on the sand. They’re probably not going to cooperate very much with answering questions, and we’re not really sure what answers he’s going to give. So you need to decide what do you think the jury is going to do with testimony like this? And is this something you want to move forward with?

Or is it [00:06:00] something that you’ve thought about? Maybe you should settle. I can’t make that decision for you. I’m just looking at the couple of days or a couple of hours we just spent with this person. And my job is to try to help understand, Hey, what’s really going on here. This isn’t personal. This is something else that’s going on.

And you have to make a decision about trial. I mean, it’s a tactical decision. You have talked to the client about it. We tried to talk in two different fashions, plan a and plan B and neither one of them worked. But having that experience really made me sit down and think, okay, we may not experience this level of someone having an outburst status and that kind of, you may not experience that, but there were definitely little bitty cues along the way that kind of made my spidey sense go up.

I wonder How long this behavior has been going on. And sometimes this behavior happens very early. And as lawyers, especially in the line of work [00:07:00] that we do, we want to make sure that we have clients that are going to put effort into the case, but also effort into themselves that are going to go to doctor’s appointments and they want to get better.

And, you know, they’re not just going to skip appointments and not return phone calls. And a lot of that time, we can see that very early on and make the decision about moving forward with the case. However, at times, that behavior may not crop up until later. And again, we’re all facing this dilemma of having cases that are going much longer than ever anticipated because of the backlog of courts.

However, let’s So let’s talk about some of these red flags that you may be seeing. Let’s talk about how to dig a little deeper, not just automatically putting somebody in a box and labeling them. I know some folks are challenging to prepare on lots of different levels. But. This particular episode is really looking at people who maybe [00:08:00] have a lack of trust.

They’ve got a lack of confidence in their case. They’re very worried about being rejected by the court. jury, folks that are just upset about not being more involved and people who just have a general lack of education and just fearful. And then there are folks that just like, they don’t want to go to trial.

I mean, there are lots of people in this world that just don’t want to go to trial. It’s, it is a terrifying experience or thought that they would be up sitting on the stand and having Basically 12 people judge them, not what they want to do, spend their time and that’s okay. I think people have a hard time expressing that and that’s where we want to dig a little deeper and have that plan A and plan B and give people that opportunity and that safe place to express themselves without feeling like they’re being cornered into going to trial.

I know we as lawyers get really excited about going and sometimes when we get excited and we’ve got a really great liability [00:09:00] case, sometimes we kind of get lost. lose the clients in the shuffle. And so for this particular instance I would say when you’re trying to spot a red flag, you’re looking at clients who, and again, we’re talking about at this point, you’re preparing for deposition and you’re sitting down with them to start talking to them about what’s going to happen, what they can expect, start maybe asking some questions and getting feedback on where they’re at now, start to organize some of their thoughts and expressions.

And what you may find is that you have a client who keeps repeating the same phrase or the same things to questions. A good example of that is, tell me how your, how’s your injury doing? Maybe it’s your back or your foot or it’s just, it’s a pain. All right. Well, help me understand that. Tell me, you know, how does that translate into regular day?

Can [00:10:00] you put a shoe on? Can you walk on it? Do you have to put it up? And it’s that you’re just digging in and you may just get, A client that just repeats the same phrase over and over again. And what I found is we’ll talk about a plan A and a plan B. Right now we’re talking about how to spot it. What are some things that like, Oh, your spotty sense should be going up?

Well, I’m on a client that repeats that same phrase over and over again. When you’re asking a question, they have a failure to follow directions. Sometimes. It can be something simple, like not showing up on time. Sometimes there’s traffic. Don’t get me wrong, but think about this when all these things accumulate.

And this is what happened to me in my situation where she’s like, Oh, look at all these little things that. If I had looked at them individually, I’d say, Oh, you’re just being overly critical, but lining them all out, like, Oh, we should have seen this a little earlier, which is okay. [00:11:00] We always want to give people the benefit of the doubt.

You have a client that is just going to blame the doctor. Or blame the hospital, or blame lawyers, or blame their spouse for not getting better, for not being able to do something different. Or you have a client who treats people in your office differently than they treat you. For example, when I went in to assist this other lawyer to prepare a client for trial, I had very different treatment compared to the lawyer.

And that automatically got my Spidey sense up and just looking and watching that dynamic and being like, okay, well, I’m going to put a little pin in that. And maybe this is normal. Maybe it’s not. We’ll revisit it later. What about our clients that sometimes just refuse to respond to questions? People that just really shut down and they just don’t want to talk.

Clients that can’t give really any facts or even possibly refuse to give facts when it’s on either liability or damages. Clients who like to [00:12:00] blame things on life or excuses for not giving attention to preparing or for doing their homework. Clients who really can’t answer questions about do they want to settle or do they not want to settle.

Obviously, we’re talking about somebody who’s really closed off and they could have just a lack of interest in the case. It kind of comes down to, they have a lack of interest, like maybe they’re just over it, they’re done, they’re not expressing to you they want to settle, they don’t really have a desire to move forward, like they’re done, lack of trust in the lawyer, right, they just don’t, ultimately don’t trust the lawyer, it may not be anything personal, it may just be something that happened later, or just lawyers in general, and like we talked about earlier, a complete lack of confidence in the case.

So all these little things all add up to different kind of red flags and sometimes it’s just a, like I said, a lack of education. Well, that’s easy. You know, you just help them and educate them. Maybe sometimes that solves the problem and the light turns on. Sometimes [00:13:00] it’s a little more. So what I like to do is have a plan A, which plan A is just what we would normally do with deposition preparation or trial preparation, right?

Just start asking questions, talk about what they can expect. And it’s when some of these red flags start to add up that then I have, Oh, okay, we might need to move into plan B, which is like a much more direct question, but most of them, I always just want to, when I have an accumulation of those red flags, I just.

Just take step and except to ask a little extra questions, right? General, open ended questions. They can take it wherever they want to take it. And if I want to be more direct, right? There’s plan B just be more direct about it. And when I say being direct, that just means ask a much more pointed question about it.

Meaning for example, the client who likes to repeat the same thing over and over again about like their damages, well I’m just in pain. Okay. Can you just [00:14:00] describe it for me? Well, I just told you, I’m in pain. Okay. Well, let’s take it on a scale of one to 10, right? How would you, if we’re sitting here right now, one to 10.

And so you give them a couple of extra chances to describe it for you. Sometimes it doesn’t work. So then we take our backup, which is education. Maybe they just have a lack of education. Why would I be asking you these questions about your back and being in pain? Well, the jury actually has to answer questions about pain.

There’s really a question here that says physical pain. And so that information for that blank actually comes directly from you. Yes, there’s mention in the medical records. However, we’re going to ask you questions on the stand about that particularly. Or in your deposition, it’s the same thing. Your testimony needs to help answer these questions.

Sometimes that helps. Like, oh, okay, you’re not just digging in on me. You’re just trying to, yeah, okay, here we go. Education, great. Now we’re on our way. If it doesn’t help, Doesn’t look like education, right? You’ve got somebody with just lack of [00:15:00] trust or lack of interest. Generally, I moved to step number two, which is testing it.

And that is where we do our role play and where I’ll, I play the defense and we ask some questions just to see, okay, we’ve tried to address it in soft way, in a direct way. And then now we’re going to look and see if we can test it. See, okay. Maybe if we test it, we role play it, make it a little bit more serious.

Maybe the, if he, he or she understands the actual questions that they’re going to get, maybe that will help the light come on. Like, Oh, okay. What we’re doing here is to help you, or just trying to get you prepared. And then you basically go to step number three, is after you finished role playing, then you got to decide, okay, well, is this, workable to a jury or is it not workable?

And you know that, you know, you’ve been around jurors enough and if you haven’t, then you’ve been around enough focus groups. Then if you haven’t, let’s run some focus groups. [00:16:00] And sometimes that’s what you have to do is just take a step back. You need to get a little extra time before trial, before deposition and run some focus groups, run some of these answers, take a zoom video.

of your client answering very basic questions and see what they say. I think in most cases jurors have a hard time understanding somebody else’s physical ailments if they have a real limited answer in pain. I can’t do things. It doesn’t help anyone. I can’t get a visual on that. I don’t know. That’s really indescript for me.

So I always just try to think of, well, juror has to decide and put something in a blank. They may not put anything in a blank, but again, that’s that step three of deciding and you can make a decision. You can get extra time, go to a focus group. You can ask other lawyers. We’ve had it. But the hope is that if [00:17:00] you’re able to spot the red flags early enough, you can have the discussion.

early with the client and not necessarily right on the doorstep of trial or right on the doorstep of deposition. And if you can fix it, like I said, lack of education. Some people are just fearful. Some people have a lack of trust. You may or may not be able to ever get over that. And it’s like with most things in life, it’s not normally personal.

Sometimes there’s something that was there long before you had this person as a client, you’ve done your best, but sometimes it’s just. And that’s something you can’t overcome. Sometimes it’s just a lack of involvement. They want to be more involved, but they’re not really sure how. And again, that’s an education piece as well.

And then also that kind of lack of confidence in the case. And sometimes that is just again, educating them on their case. And if they’re that fearful, it’s just this lack of, this fear 12 people deciding the case. [00:18:00] And, um, Ultimately, these red flags are to help you maybe before you get to deposition, before you’ve got somebody who you’re about, maybe you’re about to file and you’re looking at these things.

And it’s okay to ask clients ahead of time before we start filing it, before you take on the case, you know, let’s just set expectations and talk about these things. And a lot of times, like I said, it just happens over time and it’s not anything that you could have seen happen. It becomes very apparent when you sit down in front of them and start talking to them.

And that’s why I wanted to share my experience with you guys to say, Hey, there are ways to spot the red flags and role playing can’t stress that enough. Getting somebody else to role play with your client will significantly help you be able to see this because we get so deep in our cases that we don’t even see it.

We don’t even, doesn’t even, [00:19:00] Oh, there it is. It takes sometimes another person coming in and doing the role play and you just watching and listening and saying, Whoa, hold on. Wow. We have a problem here. And with the lawyer that asked me to come help, the reason for this whole episode, he knew there was a struggle to express himself.

He knew that there was a trouble there. He just didn’t believe or didn’t know. Like, where that actually was stemming from, and we learned in talking with them and sitting with them and seeing all these things and like adding all these things up, like, okay, this person just does not want to go to trial.

Like they don’t like they’re, they absolutely possibly don’t. Please don’t make them go. And if you do, please test it before you go so you can make sure and understand. What’s going to happen. All right. So just a really quick recap. We all have challenging [00:20:00] clients at times to prepare. There’s lots of different reasons why people may be challenged to set aside time to prepare for deposition.

This particular episode is about clients that. have lost interest in the case. They’ve lost basically lots of inconsistent stories, lost lack of just effort all overall. Not necessarily like fearful of it, but just won’t give you any information and shut down. A lot of the red flags are rushing down. How do we, if you see a couple of the red flags, how do we deal with it?

Well, let’s just dig a little deeper, right? Plan A, Have a soft approach, ask questions, if that doesn’t work, plan B, follow up with more direct questions. Next step, test it. Use another lawyer to come in and role play with the client, actual questions they’re going to face. And then ultimately three, you have to decide.

And you, in that decision making, you know, gather, phone a friend, [00:21:00] talk to other lawyers, and worst case scenario, use a focus group and use some Zoom footage of your client to see how is a jury going to react to this. All right. I hope that this episode was helpful. If you have any questions or follow up, please don’t hesitate to email me.

My email is elizabeth@larricklawfirm.com. If you found it helpful, please leave me a review or do the five star thing on your favorite podcast app. And until next time. Thank you.